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Modular multi-media communication management system with context dependent multi-media help functionality

  • US 20030059009A1
  • Filed: 01/04/2002
  • Published: 03/27/2003
  • Est. Priority Date: 09/24/2001
  • Status: Abandoned Application
First Claim
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1. A multi-media communication management system for operation with a plurality of subscriber stations, at least one of which is a configurable subscriber station that includes a subscriber interface selected from a subscriber voice interface, a graphic display and a subscriber voice interface, a high resolution full motion display and a subscriber voice interface, the multi-media communication management system comprising:

  • a network communication circuit for multi-media communication with said plurality of subscriber stations;

    a session control circuit for establishing a communication session with each subscriber station through the network communication circuit comprising;

    a subscriber communication state manager for communicating control messages to a configurable subscriber station for controlling operational states of said configurable subscriber station and for receiving a help function request from said configurable subscriber station;

    means for identifying the subscriber interface of said configurable subscriber station; and

    means, responsive to said help function request, for providing help information to said configurable subscriber station that is related to the operational state of said subscriber station and is in a multimedia format compliant with the subscriber interface of the configurable subscriber station.

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