Multi-media communication management system with caller managed hold system
First Claim
Patent Images
1. A multi-media communication management system for operation with a plurality of subscriber stations, the multi-media communication management system comprising:
- a network communication circuit for multi-media communication with said plurality of subscriber stations;
a service provider interface, connected to said network communication circuit, for multimedia communication with a plurality of remote communication devices over a service provider network;
a control module for establishing communication sessions with said plurality of subscriber stations over said network communication circuit and remote communication devices over said service provider network, said control module comprising;
call hold module for placing a remote communication device, connected to said service provider network, in an on-hold state, and hold program selection means, responsive to said remote communication device being in an on-hold state, for providing on hold program selected from a plurality of program sources in response to the remote communication device.
1 Assignment
0 Petitions
Accused Products
Abstract
The caller managed hold system enables a caller, when their incoming call is placed in a hold state, to manage the program materials that are transmitted to them. In addition, the identity of the caller and their customization of the program material choices are stored in memory to be used for any subsequent calls received from the caller. In this manner, the caller automatically receives a customized hold service whenever their call is placed in a hold state.
-
Citations
12 Claims
-
1. A multi-media communication management system for operation with a plurality of subscriber stations, the multi-media communication management system comprising:
-
a network communication circuit for multi-media communication with said plurality of subscriber stations;
a service provider interface, connected to said network communication circuit, for multimedia communication with a plurality of remote communication devices over a service provider network;
a control module for establishing communication sessions with said plurality of subscriber stations over said network communication circuit and remote communication devices over said service provider network, said control module comprising;
call hold module for placing a remote communication device, connected to said service provider network, in an on-hold state, and hold program selection means, responsive to said remote communication device being in an on-hold state, for providing on hold program selected from a plurality of program sources in response to the remote communication device. - View Dependent Claims (2, 3, 4, 5)
-
-
6. The multi-media communication management system of claim 6, wherein said hold program selection means further comprises:
real time streaming media client means for receiving a real time streaming media multi-cast from a remote program server coupled to the service provider network.
-
7. A method of providing a hold service in a multi-media communication management system for operation with a plurality of subscriber stations, the multi-media communication management system comprising a network communication circuit for multi-media communication with said plurality of subscriber stations, a service provider interface, connected to said network communication circuit, for multimedia communication with a plurality of remote communication devices over a service provider network and a control module for establishing communication sessions with said plurality of subscriber stations over said network communication circuit and remote communication devices over said service provider network, said method comprising:
-
placing a remote communication device, connected to said service provider network, in an on-hold state, and providing a hold program selected from a plurality of hold programs in response to the remote communication device being placed in the on hold state and in response to an identification of the remote communication device. - View Dependent Claims (8, 9, 10, 11, 12)
-
Specification