Method and apparatus for enhanced call routing in a telecommunication system
First Claim
Patent Images
1. A method for routing calls in a telecommunication system, the method comprising:
- detecting data for a call from a calling party to a called party; and
routing the call in accordance with information about the calling party and the called party.
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Accused Products
Abstract
A method for routing calls in a telecommunication system includes detecting data for a call from a calling party to a called party, providing a menu of options to the calling party and routing the call in accordance with information about the calling party, information about the called party or a menu selection.
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Citations
67 Claims
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1. A method for routing calls in a telecommunication system, the method comprising:
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detecting data for a call from a calling party to a called party; and
routing the call in accordance with information about the calling party and the called party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A telecommunication system comprising:
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a network element configured for processing a call between a calling party and a called party; and
computer readable program code stored at the network element and including first code to obtain a subscriber profile for the called party;
second code to determine information about the calling party;
third code to format a menu of call routing options customized for the calling party based on the subscriber profile and the information about the calling party.
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10. A method for routing calls in a telecommunication system, the method comprising:
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receiving a call from a calling party for a called party;
detecting a terminating number associated with the call;
based on the terminating number, retrieving a stored subscriber profile;
based on the stored subscriber profile, playing a subscriber-defined announcement of call routing options;
detecting a menu selection of the calling party; and
based on the menu selection and the subscriber profile, routing the call. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A telecommunication system comprising:
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a network element configured to process a call from a calling party, the call having an associated terminating number;
first code to retrieve a subscriber profile of the calling party based on the terminating number;
second code to play a subscriber-defined announcement of call routing options;
third code to detect a menu selection of the calling party; and
fourth code to communicate call routing information from the network element to call routing equipment of the telecommunication system. - View Dependent Claims (20, 21, 22, 23)
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24. A call routing method in an Advanced Intelligent Network (AIN), the method including:
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at an originating switch, receiving a call from a calling communication station for a directory number (DN);
communicating data about the call to a Service Control Point (SCP) of the AIN;
retrieving subscriber routing information associated with the DN;
in response to the subscriber routing information, initiating an interactive communication between an Intelligent Peripheral (IP) of the AIN and the calling communication station;
communicating information about call routing data received from the calling communication station from the IP to the SCP; and
in response to the information, routing the call from the originating switch to a terminating switch. - View Dependent Claims (25, 26, 27, 28)
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29. A call routing method in an Advanced Intelligent Network (AIN), the method including:
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receiving a call from a calling party for a called party at an originating switch;
in response to a trigger on the call, sending data about the call from the originating switch to Service Control Point (SCP) of the AIN;
at the SCP, retrieving call routing option data associated with the called party;
in response to the call routing option data, activating an Intelligent Peripheral (IP) of the AIN to provide one or more menu options and receive one or more menu choices from the calling party;
providing information about the one or more menu choices from the IP to the SCP; and
in response to the information, routing the call from the originating switch to a terminating switch of the AIN. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36)
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37. An Advanced Intelligent Network comprising:
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an originating switch configured to communicate information about a received call intended for a dialed Directory Number (DN);
a service node/intelligent peripheral (SN/IP) configured to provide call routing menu options to the originating switch and collect call routing menu choices from the originating switch;
a Service Control Point (SCP) in data communication with the originating switch and the SN/IP according to GR1129 protocol, the SCP configured to receive the information about the received call, retrieve stored subscriber routing information associated with the DN in response to the information and to use the SN/IP as a call routing information resource, the SCP further configured to route the call to a terminating switch in accordance with the subscriber routing information and information from the SN/IP about one or more call menu routing choices. - View Dependent Claims (38, 39)
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40. A data communication method for an Advanced Intelligent Network, the method comprising:
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receiving a GR1129 message containing a selected code;
using the selected code, retrieving at least one of data and program instructions from storage; and
executing using the retrieved at least one of data and program instructions.
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41. An Advanced Intelligent Network comprising:
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a first network element;
a second network element in communication with the first network element using GR1129 protocol; and
a program code stored at the second network element and selectable in response to a code included in a GR1129 message. - View Dependent Claims (42, 43)
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44. A call routing method comprising:
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receiving a call at a designated directory number (DN);
providing an audible menu of call routing choices specified by a call routing service subscriber;
receiving a menu choice designating one of the call routing choices; and
routing the call to a destination associated with the one of the call routing choices. - View Dependent Claims (45, 46)
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47. A method for establishing call routing information from a subscriber to a call routing service, the method comprising:
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providing a World Wide Web display including data entry slots configured to receive verbal call destination indicators and corresponding telephone numbers;
receiving a data transmission containing data related to the verbal call designation indicators and the corresponding telephone numbers; and
storing the data for subsequent access. - View Dependent Claims (48, 49)
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50. A user interface for updating subscriber specific call routing menu choices, the user interface comprising:
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one or more call termination option fields;
one or more telephone number fields, each telephone number field corresponding to a call destination option; and
a select button. - View Dependent Claims (51, 52)
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53. A call routing method in a telecommunication network, the method comprising:
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receiving a call from a caller, the call including a subscriber identifier;
identifying a service subscriber associated with the subscriber identifier;
retrieving a subscriber profile of the service subscriber including a list of call routing options and a subscriber-specific message for playback to the caller;
playing the subscriber-specific message to the caller;
receiving a caller routing indication from the caller; and
routing the call to a terminating Directory Number (DN) associated with the call routing indication. - View Dependent Claims (54, 55, 56, 57)
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58. A call routing method comprising:
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receiving a call from a caller for a service subscriber;
routing the call to a directory number (DN) associated with the service subscriber;
if the call is not answered at the DN, offering the caller additional call routing options; and
upon selection of an additional call routing option by the caller, charging the caller a fee and routing the call in accordance with the selected options. - View Dependent Claims (59, 60, 61)
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62. A telecommunication system comprising:
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call processing equipment;
a platform in communication with the call processing equipment, the platform storing data defining a subscriber profile for menu-based call routing, the data comprising;
a landline directory number;
a voice mailbox identifier;
a radiotelephone directory number;
a facsimile directory number;
a preferred group of directory numbers for simultaneous ringing during menu-based call routing; and
a preferred sequence of directory numbers for sequential ringing during menu-based call routing.
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63. A telecommunication system comprising:
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a Service Control Point (SCP) which routes calls in the telecommunication system, the SCP including a SCP database storing call routing information and subscriber profile information, and service logic to control call routing in the telecommunication system; and
a service node in communication with the SCP and responsive to command data received from the service logic for interaction during a call with a caller to provide to the caller a menu of call routing options based on the subscriber profile, receive a call routing selection from the caller and return call routing selection data to the SCP for routing of the call by the SCP based on the call routing selection. - View Dependent Claims (64, 65)
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66. A telecommunication system comprising:
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a Service Control Point (SCP) including a SCP database storing call routing information, and service logic to control call routing in the telecommunication system and identify a service subscriber; and
a service node (SN) in communication with the SCP, the SN including a SN database to store a subscriber profile, and SN service logic responsive to a command issued from the SCP upon identification of a service subscriber for interaction during a call with a caller to provide to the caller a menu of call routing options based on the subscriber profile, receive a call routing selection from the caller, the service logic being configured to route the call based on the call routing selection. - View Dependent Claims (67)
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Specification