Communications apparatus

• US 20030060191A1
• Filed: 08/29/2002
• Published: 03/27/2003
• Est. Priority Date: 08/29/2001
• Status: Abandoned Application

• Current Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Original Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Inventors: Wang, Wan, Ishikura, Akira, Hayakawa, Hideki
• Application Number:
  US10/230,391
• Publication Number:
  US 20030060191A1
• Time in Patent Office: Days
• US Class Current: 455/419
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 3/42136 Administration or customisation of services

Abstract

A communication apparatus having a memory configured to store service information relating to the communication apparatus. The service information may include, for example, identification information that generally or uniquely identifies the communication apparatus, information relating to software employed by the communication apparatus, or a combination of the two. The communication apparatus also includes a retrieval unit that retrieves service information from the memory, and provides the retrieved service information to a designated recipient. For example, the retrieval unit may display the retrieved service information to a person using the communication apparatus. Alternately, the retrieval unit may transmit the retrieved service information to another party, such as the service provider for the communication apparatus.

Claims

1. A communication apparatus, comprising:

a memory configured to store service information for servicing of the communication apparatus; and

a retrieval unit configured to retrieve service information from the memory and provide the retrieved service information to a recipient.

2. The communication apparatus according to claim 1, wherein the service information includes information that identifies the communication apparatus.

3. The communication apparatus according to claim 2, wherein the service information includes information that generally identifies the communication apparatus.

4. The communication apparatus according to claim 3, wherein the service information includes information that identifies a type of the communication apparatus.

5. The communication apparatus according to claim 4, wherein the service information includes a manufacturer'"'"'s model number for the communication apparatus.

6. The communication apparatus according to claim 2, wherein the service information includes information that uniquely identifies the communication apparatus.

7. The communication apparatus according to claim 6, wherein the service information is an Electrical Serial Number.

8. The communication apparatus according to claim 6, wherein the service information is a manufacturer'"'"'s serial number for the communication apparatus.

9. The communication apparatus according to claim 1, wherein the service information includes information relating to software that may be employed by the communication apparatus.

10. The communication apparatus according to claim 9, wherein the service information includes information relating to software with which the communication apparatus can communicate.

11. The communication apparatus according to claim 9, wherein the service information includes information relating to software resident in the communication apparatus.

12. The communication apparatus according to claim 11, wherein the service information includes information relating to a version of software resident in the communication apparatus.

13. The communication apparatus according to claim 1, wherein at least a portion of the service information is stored in the memory when the communication apparatus is manufactured.

14. The communication apparatus according to claim 1, wherein at least a portion of the service information is stored in the memory by a user of the communication apparatus.

15. The communication apparatus according to claim 1, wherein the retrieval unit informs a recipient of the retrieved service information in response to a command from a user of the communication apparatus.

16. The communication apparatus according to claim 1, wherein the retrieval unit informs a recipient of the retrieved service information in response to a command from another party.

17. The communication apparatus according to claim 16, wherein the another party is a second communication apparatus or a service provider that provides communication service for the first communication apparatus.

18. The communication apparatus according to claim 1, wherein the recipient is another party.

19. The communication apparatus according to claim 18, wherein the retrieval unit transmits the service information to the another party as a Dual Tone Multi-Frequency signal.

20. The communication apparatus according to claim 18, wherein the retrieval unit transmits the service information to the another party as a data encoded signal.

21. The communication apparatus according to claim 20, wherein the informing unit transmits the service information to the another party as a voice data signal.

22. The communication apparatus according to claim 1, wherein the recipient is a user of the communication apparatus.

23. The communication apparatus according to claim 22, further comprising a display screen, wherein the display screen receives the service information from the retrieval unit and displays the received service information to the user of the communication apparatus.

24. The communication apparatus according to claim 22, further comprising

a speaker, wherein the speaker receives voice data corresponding to the service information from the retrieval unit and audibly plays the received voice data to the user of the communication apparatus.

25. A service center, comprising;

a transmitter configured to transmit a command to retrieve service information for servicing of a communication apparatus to the communication apparatus; and

a receiver configured to receive service information from the communication apparatus.

26. The service center according to claim 25, wherein the transmitter transmits the command as a Dual Tone Multi-Frequency signal.

27. The service center according to claim 25, wherein the transmitter transmits the command as a data encoded signal.

28. The service center according to claim 27, wherein the transmitter transmits the command as a voice data signal.

29. The service center according to claim 25, wherein the receiver receives the service information as a Dual Tone Multi-Frequency signal.

30. The service center according to claim 25, wherein the receiver receives the service information as a data encoded signal.

31. The service center according to claim 30, wherein the receiver receives the service information as a voice data signal.

32. A method of providing service information, comprising:

receiving a request for service information for a communication apparatus;

retrieving the service information from memory; and

providing the service information to a designated party.

33. The method recited in claim 32, further comprising providing the service information to a user of the communication apparatus.

34. The method recited in claim 32, further comprising providing the service information to a communication service providing that provides communication service to the communication apparatus.

35. The method recited in claim 32, further comprising providing the service information to another communication apparatus.

36. The method recited in claim 32, further comprising:

providing a user with a menu of service information available for retrieval.