Methods, systems and computer program products for conducting a virtual product presentation

• US 20030061284A1
• Filed: 09/26/2001
• Published: 03/27/2003
• Est. Priority Date: 09/26/2001
• Status: Abandoned Application

• Current Assignee: Powerware Corporation (Eaton Corporation PLC.)
• Original Assignee: Powerware Corporation (Eaton Corporation PLC.)
• Inventors: Mandarino, Angelo, Signorelli, Louis W. Jr.
• Application Number:
  US09/963,745
• Publication Number:
  US 20030061284A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

Methods, systems and computer program products for conducting a virtual product presentation are provided. Voice communications are established between a sales representative at a first computer and a customer at a remote second computer coupled to the first computer. Respective first and second displays of a three-dimensional product presentation space are generated at respective ones of the first and second computers. Navigation of the three-dimensional product presentation space at the second computer is controlled from the first computer while maintaining the voice communications between the sales representative and the customer. Generation of the respective first and second displays of a three-dimensional product presentation space may occur responsive to authorization of access to the three-dimensional product presentation space from the second computer, e.g., by software key and/or password credentials transmitted from the second computer to a web server or other data processing apparatus that implements the virtual product presentation space.

Claims

1. A method of conducting a virtual product presentation, the method comprising:

establishing voice communications between a sales representative at a first computer and a customer at a remote second computer coupled to the first computer;

generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers; and

controlling navigation of the three-dimensional product presentation space at the second computer from the first computer.

2. A method according to claim 1, wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises controlling navigation of the three-dimensional product presentation space responsive to the voice communications between the sales representative and the customer.

3. A method according to claim 1:

wherein generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers comprises generating a representation of a product presentation room; and

wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises controlling navigation in the product presentation room at the second computer from the first computer.

4. A method according to claim 3, wherein generating a representation of a product presentation room comprises generating a representation of a product within the product presentation room.

5. A method according to claim 1, wherein generating respective first and second displays of a three-dimensional product presentation space is preceded by authorizing access to the three-dimensional product presentation space from the second computer, and wherein generating respective first and second displays of the three-dimensional product presentation space comprises generating the second display at the second computer responsive to authorization of access to the three-dimensional product presentation space from the second computer.

6. A method according to claim 5, wherein authorizing access to the three-dimensional product presentation space from the second computer comprises:

transmitting a credential from the second computer;

verifying the transmitted credential; and

authorizing access to the three-dimensional product presentation space from the second computer responsive to verification of the transmitted credential.

7. A method according to claim 6, wherein transmitting a credential from the second computer comprises transmitting the credential from the second computer responsive to user entry of credential information at the second computer.

8. A method according to claim 1, wherein establishing voice communications comprises establishing voice communications via a telephone network.

9. A method according to claim 1:

wherein establishing voice communications comprises establishing voice communications via a computer network; and

wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises controlling navigation of the three-dimensional product presentation space at the second computer from the first computer via the computer network.

10. A method according to claim 1:

wherein generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers comprises generating a user interface at the first computer for controlling display of the of the three-dimensional product presentation space at the second computer; and

wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises accepting input to the user interface at the first computer to control display of the three-dimensional product presentation space at the second computer.

11. A method according to claim 1, wherein generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers comprises generating a representation of a product, and wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises controlling display of the three-dimensional product presentation space at the second computer to navigate to the representation of the product.

12. A method according to claim 11, further comprising displaying a specification associated with the product and/or a schematic representation associated with the product and/or a graphic representation of the product and/or a simulated performance of the product responsive to a user input at the first computer.

13. A method according to claim 1, wherein generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers comprises generating a graphic representation associated with a technology feature, and wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises controlling display of the three-dimensional product presentation space at the second computer to navigate to the graphic representation of the technology feature.

14. A method according to claim 13, further comprising activating a pre-recorded presentation associated with the technology feature responsive to a user input at the first computer.

15. A method according to claim 14, wherein activating a pre-recorded presentation associated with the technology feature responsive to a user input at the first computer comprises activating the pre-recorded presentation responsive to user selection of the graphic representation associated with the technology feature.

16. A method according to claim 1, wherein controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises navigating the three-dimensional product presentation space to arrive at an interactive workspace.

17. A method according to claim 16, further comprising accepting user inputs from both of the first and second computers to the interactive workspace.

18. A method according to claim 16, wherein the interactive workspace comprises a white board representation.

19. A method according to claim 1, further comprising storing information associated with navigation in the three-dimensional product presentation space.

20. A method of conducting a virtual product presentation, the method comprising:

conducting voice communications between a manufacturer'"'"'s sales representative at a sales office and a customer at a customer site;

generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers at respective ones of the sales office and the customer site; and

accepting user input at the first computer to control navigation of the three-dimensional product presentation space at the second computer responsive to the voice communications between the manufacturer'"'"'s sales representative and the customer.

21. A method according to claim 20, wherein generating respective first and second displays of a three-dimensional product presentation space is preceded by applying an access credential supplied by an independent sales representative located at the customer site to enable display of the three-dimensional product presentation space at the second computer.

22. A method according to claim 20, wherein the three-dimensional product presentation space comprises a product presentation room.

23. A system for conducting a virtual product presentation, the system comprising:

means for establishing voice communications between a sales representative at a first computer and a customer at a remote second computer networked to the first computer;

means for generating respective first and second displays of a three-dimensional product presentation space at respective ones of the first and second computers; and

means for controlling navigation of the three-dimensional product presentation space at the second computer from the first computer.

24. A system according to claim 23, wherein the means for controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises means for controlling navigation of the three-dimensional product presentation space responsive to the voice communications between the sales representative and the customer.

25. A system according to claim 23, further comprising means for authorizing access to the three-dimensional product presentation space from the second computer, and wherein the means for generating respective first and second displays of the three-dimensional product presentation space comprises means for generating the second display at the second computer responsive to authorization of access to the three-dimensional product presentation space from the second computer.

26. A system according to claim 25, wherein the means for authorizing access to the three-dimensional product presentation space from the second computer comprises:

means for transmitting a credential from the second computer;

means for verifying the transmitted credential; and

means for authorizing access to the three-dimensional product presentation space from the second computer responsive to verification of the transmitted credential.

27. A system according to claim 26, wherein the means for transmitting a credential from the second computer comprises means for transmitting the credential from the second computer responsive to user entry of credential information at the second computer.

28. A system according to claim 23, wherein the means for establishing voice communications comprises a telephone network.

29. A system according to claim 23, wherein the means for establishing voice communications comprises and the means for controlling navigation of the three-dimensional product presentation space at the second computer from the first computer comprises a computer network.

30. A system according to claim 23, wherein the three-dimensional product presentation space comprises a product presentation room.

31. A system according to claim 23, further comprising means for displaying a specification associated with a product and/or a schematic representation associated with a product and/or a graphic representation of a product and/or a simulated performance of a product responsive to a user input at the first computer.

32. A system according to claim 23, wherein the means for navigating comprises means for activating a pre-recorded presentation associated with an object in the product presentation space responsive to a user input at the first computer.

33. A system according to claim 23, wherein the means for navigating comprises means for navigating the three-dimensional product presentation space to arrive at an interactive workspace.

34. A system according to claim 33, further comprising means for accepting user inputs from both of the first and second computers to the interactive workspace.

35. A system according to claim 33, wherein the interactive workspace comprises a white board representation.

36. A system according to claim 23, further comprising means for storing information associated with navigation in the three-dimensional product presentation space.

37. A computer program product for conducting a virtual product presentation, computer program product comprising program code embodied in a computer-readable storage medium, the computer program code comprising:

program code for controlling navigation of the three-dimensional product presentation space at the second computer from the first computer concurrent with voice communications between the sales representative and the customer.

38. A computer program product according to claim 37, wherein the computer program code further comprises program code for authorizing access to the three-dimensional product presentation space from the second computer, and program code for generating a display of the three-dimensional product presentation space at the second computer responsive to authorization of access to the three-dimensional product presentation space from the second computer.

39. A computer program product according to claim 38, wherein the program code for authorizing access to the three-dimensional product presentation space from the second computer comprises:

program code for verifying a credential transmitted from the second computer; and

program code for authorizing access to the three-dimensional product presentation space from the second computer responsive to verification of the transmitted credential.

40. A program product according to claim 37, wherein the three-dimensional product presentation space comprises a virtual product presentation room.

41. A program product according to claim 37, wherein the computer program code further comprises program code for storing information associated with navigation in the three-dimensional product presentation space.