DELIVERY OF CALL QUEUE MESSAGES FOR CALLS LAUNCHED FROM THE INTERNET
First Claim
1. A method of setting up a call between a subscriber premises and a call center, comprising:
- receiving a call set up request from a gateway responsive to the subscriber premises;
sending a query to the call center;
receiving an availability reply from the call center; and
preparing a call set up instruction for setting up the call between the subscriber premises and the call center.
1 Assignment
0 Petitions
Accused Products
Abstract
A call is set up between a subscriber premises and a call center. The subscriber premises includes a personal computer and a telephone. A call set up request is received from a gateway responsive to the personal computer of the subscriber premises. A query is sent to the call center. An availability reply is received from the call center, and a call set up instruction is prepared for setting up the call between the telephone of the subscriber premises and the call center. In some cases, an unavailability reply is received from the call center. The time-in-queue until the call center will be available to receive the call is estimated, and a call queue status message is prepared for delivery to the gateway and thence to the subscriber premises.
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Citations
23 Claims
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1. A method of setting up a call between a subscriber premises and a call center, comprising:
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receiving a call set up request from a gateway responsive to the subscriber premises;
sending a query to the call center;
receiving an availability reply from the call center; and
preparing a call set up instruction for setting up the call between the subscriber premises and the call center. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An apparatus for setting up a call between a subscriber premises and a call center, comprising:
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means for receiving a call set up request from a gateway responsive to the subscriber premises;
means for sending a query to the call center;
means for receiving an availability reply from the call center; and
means for preparing a call set up instruction for setting up the call between the subscriber premises and the call center. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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Specification