Multi-media communication management system with automated paging

• US 20030061622A1
• Filed: 04/08/2002
• Published: 03/27/2003
• Est. Priority Date: 09/24/2001
• Status: Abandoned Application

• Current Assignee: Teleware Incorporated
• Original Assignee: Teleware Incorporated
• Inventors: Nebiker, Robert M., Meyerson, Robert F.
• Application Number:
  US10/117,840
• Publication Number:
  US 20030061622A1
• Time in Patent Office: Days
• US Class Current: 725/117
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04M 1/02 Constructional features of telephone sets
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/72409 by interfacing with external accessories hands-free H04M1/60
• CPC Class Codes: H04M 3/567 Multimedia conference systems
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 48/16 Discovering, processing access restriction or access information
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

A packet-switched communication system for use with a communication device for bi-directional communication includes a network interface configured to couple to at least one of a circuit-switched network and a packet-switched network, a communication session module coupled to the network interface and configured to establish a communication session with the communication device through the at least one of the networks, and to obtain caller information associated with the communication device, and a communication processing apparatus coupled to the network interface and the communication session module and configured to provide signals to the at least one interface for causing prompts to be played by the communication device, to receive an indication from the communication device via the network interface requesting paging of a called party, and to send an electronic message toward a pager associated with the called party, the electronic message containing the caller information associated with the communication device.

Claims

1. A packet-switched communication system for use with a communication device for bi-directional communication, the system comprising:

a network interface configured to couple to at least one of a circuit-switched network and a packet-switched network;

a communication session module coupled to the network interface and configured to establish a communication session with the communication device through the at least one of the networks, and to obtain caller information associated with the communication device; and

a communication processing apparatus coupled to the network interface and the communication session module and configured to provide signals to the at least one interface for causing prompts to be played by the communication device, to receive an indication from the communication device via the network interface requesting paging of a called party, and to send an electronic message toward a pager associated with the called party, the electronic message containing the caller information associated with the communication device.

2. The system of claim 1 wherein the caller information includes a caller ID signal produced by the communication device.

3. The system of claim 1 wherein the communication processing apparatus is further configured to provide an answer-page number as part of the electronic message, the answer-page number being associated with the communication session.

4. The system of claim 3 wherein the communication session is a first communication session, and wherein the communication processing apparatus is further configured to establish a second communication session with a device that calls the answer-page number, and to connect the first communication session with the second communication session.

5. The system of claim 1 wherein the communication processing apparatus is further configured to make a local/remote determination as to whether to send the electronic message to a local area or to a wide area serviced by a wide area network, the wide area being larger than the local area.

6. The system of claim 5 wherein the communication processing apparatus is configured to make the local/remote determination by analyzing a portion of pager destination information associated with the pager.

7. The system of claim 6 wherein the portion of the pager destination information is a portion of an email address.

8. The system of claim 1 wherein the communication processing apparatus is further configured to make a local/remote determination by comparing the pager destination information with stored destination information to find a local/remote indicator associated with the stored information corresponding to the destination information.

9. The system of claim 1 wherein the communication processing apparatus is further configured to send the electronic message to a local area, to determine whether the electronic message is delivered to the pager by sending the message to the local area, and, in response to failure of delivery of the message to the pager by sending the message to the local area, to send the message to a wide area pager service for distribution of the message to a wide area, the wide area being larger than the local area.

10. A telecommunications control unit for use in processing communications between at least a first telecommunications calling device and a second telecommunications calling device, the control unit comprising:

a first interface configured to couple to a public-switched telephone network (PSTN);

a second interface configured to couple to a packet-switched network;

a communication session module coupled to the first interface and to the second interface and configured to establish a first communication session between the control unit and the first calling device over either of the PSTN or the packet-switched network, the communication session module being further configured to obtain a called number transmitted to the control unit by the first calling device and to obtain caller ID information associated with the first calling device; and

session means, coupled to the first and second interfaces and the communication session module, for;

providing voice mail prompts for the first calling device to the interface through which the first communication session is established; and

sending a page to a pager associated with the called number, the page including the caller ID information and an answer-page telephone number associated with the control unit and associated with the first communication session;

wherein the communication session module is further configured to establish a second communication session with the second calling device and to connect the first communication session with the second communication session if the second communication session was established by the second calling device calling the answer-page number.

11. The control unit of claim 10 wherein the session means includes a local-area communication antenna and the session means is configured to send the message via at least one of the antenna and the second interface.

12. The control unit of claim 11 wherein the session means is further configured for determining via which of the antenna and the second interface to send the page.

13. The control unit of claim 12 wherein the page comprises an email and the session means includes a voice mail configured to compile and send the email.

14. The control unit of claim 13 wherein the session means is configured for determining via which of the antenna and the second interface to send the page in accordance with a local/remote indicator associated with an email address associated with the called number.

15. A method of establishing a communication session between a first telecommunications calling device operated by a first user and a second telecommunications calling device operated by a second user, the method comprising:

receiving an indication of a called device from the first calling device;

establishing a first communication session with the first calling device and an intermediate device;

obtaining caller ID information associated with the first calling device;

sending an inquiry to the first calling device as to whether to page a pager associated with the called device;

sending an electronic text message to the pager, the text message including the caller ID information and an answer-page number, associated with the first communication session, to call to be connected with the first calling device;

establishing a second communication session with the second calling device and the intermediate device; and

connecting the first and second communication sessions if the second communication session was established by the second calling device calling the answer-page number.

16. The method of claim 15 wherein the sending the inquiry to the first calling device is part of sending voice mail prompts to the first calling device.

17. The method of claim 15 wherein the sending the electronic text message is performed using at least one of a local-area communication system and a wide-area communication system.

18. The method of claim 17 further comprising determining which of the local-area communication system and the wide-area communication system to use to send the electronic text message.