Multimedia personalized call management (MPCM)

• US 20030063590A1
• Filed: 10/02/2001
• Published: 04/03/2003
• Est. Priority Date: 10/02/2001
• Status: Active Grant

• Current Assignee: Mavenir Systems Incorporated (Mavenir Group Holdings Ltd.)
• Original Assignee: Comverse Incorporated (Mavenir Group Holdings Ltd.)
• Inventors: Fu, Zhongsu, Mohan, Seshadri, Luo, Haiping
• Granted Patent: US 7,342,917 B2
• Time in Patent Office: Days
• US Class Current: 370/338
• CPC Class Codes: H04L 65/1026 at the edge
• CPC Class Codes: H04L 65/1036 at the edge
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

The present invention provides methods and systems for managing a call based on multimedia data. According to one embodiment, the invention provides a method for managing a call. The method includes receiving first data related to a call sent by a calling party to a called party. In response to the first data, the method obtains from a database second data related to the call. At least one of the first data, the second data, and a combination of the first and second data includes multimedia data. The method manages the call based at least in part on the multimedia data. In another embodiment, the present invention provides a system for managing a call. The system includes: a database operative to store data associated with subscribers; and a MPCM service in communication with the database. The MPCM service has an interface for communicating over a network. The MPCM service receives over the network first data related to a call sent by a calling party to a called party. In response to the first data, the MPCM service obtains, from the database, second data related to the call. At least one of the first data, the second data, and a combination of the first and second data includes multimedia data. The MPCM service manages the call based at least in part on the multimedia data.

Claims

1. A method for managing a call, the method comprising:

receiving first data related to a call sent by a calling party to a called party;

in response to the first data, obtaining from a database second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data; and

managing the call based at least in part on the multimedia data.

2. The method of claim 1, wherein managing the call comprises filtering the call based on a predefined user profile.

3. The method of claim 1, wherein managing the call comprises filtering the call using rules that are dynamically defined.

4. The method of claim 1, wherein managing the call comprises:

deriving the subject matter of the call from multimedia data; and

filtering the call by applying call control rules to the subject matter of the call.

5. The method of claim 1, wherein the method further comprises providing at least one multimedia personal call management (MPCM) server computer for communicating through a gateway with at least one of a public switched telephone network (PSTN), a packet switched data network (PSDN), and a wireless.

6. The method of claim 5, wherein the gateway includes at least one of a mobile switch, a digital switch, and a soft switch.

7. The method of claim 1, wherein the method further comprises prior to receiving the first data:

receiving authentication data related to a call sent by a calling party to a called party;

determining if at least one of the calling party and the called party is a subscriber based on the authentication data; and

in the event that at least one of the calling party and the called party is a subscriber, proceeding to receive the first data related to the call.

8. The method of claim 1, wherein the method further comprises prior to receiving the first data:

receiving authentication data related to a call sent by a calling party to a called party;

determining if both the called party and the calling party are subscribers based on the authentication data; and

in the event that both the calling party and the called party are subscribers, proceeding to receive the first data related to the call.

9. The method of claim 8, wherein the first data comprises called party number data.

10. The method of claim 9, wherein obtaining from a database second data related to the call comprises:

obtaining called party device profile data from at least one of a Home Location Register and a MPCM server.

11. The method of claim 10, wherein the first data further comprises calling party number data.

12. The method of claim 11, wherein obtaining from a database second data related to the call further comprises:

obtaining calling party profile data including any applicable calling party call control rule data.

13. The method of claim 12, wherein managing the call comprises determining from the calling party profile data whether there are any applicable call control rules.

14. The method of claim 13, wherein obtaining from a database second data related to the call further comprises:

obtaining calling party device profile data.

15. The method of claim 14, wherein managing the call further comprises:

providing a menu of choices to the calling party based at least in part on the calling party device profile data; and

receiving calling party selection data.

16. The method of claim 15, wherein the choices provided to the calling party are selected from the group of choices consisting of use current video, use current audio, create new video, create new audio, and mark call as emergency.

17. The method of claim 15, wherein obtaining from a database second data related to the call further comprises:

obtaining called party profile data including any applicable called party call control rule data.

18. The method of claim 17, wherein managing the call comprises determining from the called party profile data whether there are any applicable call control rules.

19. The method of claim 18, wherein managing the call further comprises:

responsive to at least one of applicable call control rule data or calling party selection data, forwarding call initiation data to the called party; and

forwarding a menu of response choices to the called party.

20. The method of claim 19, wherein the response choices forwarded to the called party are selected from the group of response choices consisting of answer call, forward call to mailbox, ignore call, and send “

call later”

signal to calling party.

21. A system for managing a call, the system comprising:

a database operative to store data associated with subscribers; and

a MPCM service in communication with the database, having an interface for communicating over a network, and operative to;

receive over the network first data related to a call sent by a calling party to a called party,

in response to the first data, obtain, from the database, second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data, and

manage the call based at least in part on the multimedia data.

22. The system of claim 21, wherein the system further comprises an authentication center having an interface for communicating over a network and operative to confirm whether a party is a subscriber.

23. The system of claim 21, wherein the database stores multimedia data.

24. The system of claim 21, wherein the first data comprises a calling party number and a called party number.

25. The system of claim 21, wherein the system further comprises:

a messaging service server having an interface for communicating over a network and operative to provide at least one of multimedia messaging service and short messaging service.

26. The system of claim 21, wherein the network includes at least one of a PSTN, a packet switched data network and a wireless network and wherein the MPCM server communicates through a gateway with the network.

27. The system of claim 26, wherein the gateway includes at least one of a mobile switch, a digital switch, and a soft switch.

28. The system of claim 21, wherein the MPCM service comprises:

a session management module adapted to receive data related to the call from a user and operative to store session states and control call/session flow.

29. The system of claim 28, wherein the MPCM service further comprises:

a provisioning unit adapted to receive provisioning data from the session management module and to communicate with the database, the provisioning unit operative to provide facilities for personal configuration, customization, and call flow setup.

30. The system of claim 28, wherein the MPCM service comprises:

a multimedia message handler adapted to communicate with the session management module and the database, the multimedia message handler operative to upload a multimedia message.

31. The system of claim 28, wherein the MPCM service comprises:

a multimedia message (MM) retrieval unit adapted to communicate with the database and with the service provider interface, the MM retrieval unit operative to

retrieve from the database configured call control rules and multimedia data including at least part of the first data and the second data,

filter a call by applying the call control rules to the multimedia data.

32. The system of claim 31, wherein the control rules are predefined.

33. The system of claim 31, wherein the MM retrieval unit is operative to receive and process dynamically defined filtering rules.

34. The system of claim 31, wherein the MM retrieval unit transmits subject matter data to the called party using multimedia data.

35. The system of claim 28, wherein the interface comprises:

a service provider interface for communicating with at least one of a MMS server, a WAP server, and a SMS server.

36. The system of claim 35, wherein the database comprises:

subscriber profile records for storing subscriber profile data including data for use in managing a call based at least in part on multimedia data; and

device profile records for storing information concerning personal devices of subscribers.

37. The system of claim 36, wherein the database further comprises:

class of service records for storing services enabled for a group of subscribers; and

call flow data used by the system to direct a call.

38. The system of claim 36 wherein the MPCM service comprises:

a subscriber registration module adapted to communicate with the session management module and the database, the subscriber registration module operative to allow a user to subscribe to the system.

39. The system of claim 36, wherein the MPCM service further comprises:

a device profile handler in communication with the database and with service provider interface, the device profile handler operative to format data appropriately depending on the capabilities of registered user devices.

40. A memory for storing data for access by an application program being executed on a data processing system, comprising:

subscriber profile records for storing subscriber profile data including data for use in managing a call based at least in part on multimedia data; and

device profile records for storing information concerning personal devices of subscribers.

41. The memory for storing data of claim 40, wherein the memory further comprises:

class of service records for storing services enabled for a group of subscribers; and

call flow data records for storing customized call flow data used by the system to direct a call.

42. A method for managing a call, the method comprising:

receiving authentication data related to a call sent by a calling party to a called party;

determining if both the calling party and the called party are subscribers based on the authentication data;

in the event that both the calling party and the called party are subscribers, receiving calling party and called party number data;

using the called party number data, obtaining from a database called party device profile data;

using the calling party number data, obtaining calling party profile data;

managing the call based at least in part on the called party device profile and the calling party profile data, managing the call comprising;

sending a menu of choices to the calling party based at least in part on the calling party profile data;

receiving calling party selection data;

forwarding call initiation data to the called party based at least in part on the calling party selection data and on the called party device profile data; and

forwarding a menu of response choices to the called party.

43. A system for managing a call, the system comprising:

(a) an authentication center having an interface for communicating over a network and operative to;

receive authentication data related to a call sent by a calling party to a called party; and

verify that both the calling party and the called party are subscribers based on the authentication data;

(b) a database operative to store data associated with subscribers, the database comprising;

subscriber profile records for storing subscriber profile data including data for use in managing a call based at least in part on multimedia data; and

device profile records for storing information concerning personal devices of subscribers;

(c) at least one MPCM server computer having an interface for communicating over a network, the MPCM server operative to;

receive first data related to a call sent by a calling party to a called party,

in response to the first data, obtain from the database second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data, and

manage the call based at least in part on the multimedia data, the MPCM server comprising;

a session management module adapted to receive data related to the call from a user and operative to store session states and control call/session flow;

a provisioning unit adapted to receive provisioning data from the session management module and to communicate with the database, the provisioning unit operative to provide facilities for personal configuration, customization, and call flow setup; and

a multimedia message (MM) retrieval unit adapted to communicate with the database and with the interface, the MM retrieval unit operative to

retrieve from the database configured call control rules and multimedia data including at least part of the first data and the second data, and

filter the call by applying the call control rules to the multimedia data.

44. A computer useable medium storing a computer program for controlling a server to:

receive first data related to a call sent by a calling party to a called party;

in response to the first data, obtain from a database second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data; and

manage the call based at least in part on the multimedia data.

45. The computer useable medium of claim 44, wherein the program comprises:

a session management module adapted to receive data related to the call from a user and operative to store session states and control call/session flow;

a provisioning unit adapted to receive provisioning data from the session management module and to communicate with the database, the provisioning unit operative to provide facilities for personal configuration, customization, and call flow setup; and

a multimedia message (MM) retrieval unit adapted to communicate with the database and with the interface, the MM retrieval unit operative to

retrieve from the database configured call control rules and multimedia data including at least part of the first data and the second data, and

filter the call by applying the call control rules to the multimedia data.

46. A system for managing a call, the system comprising:

means for receiving first data related to a call sent by a calling party to a called party;

means for obtaining from a database, in response to the first data, second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data; and

means for managing the call based at least in part on the multimedia data.

47. The method of claim 46, wherein means for managing the call comprises:

means for filtering the call based on a predefined user profile.

48. The method of claim 46, wherein means for managing the call comprises:

means for filtering the call using rules that are dynamically defined.

49. The method of claim 46, wherein means for managing the call comprises:

means for deriving the subject matter of the call from multimedia data; and

means for filtering the call by applying call control rules to the subject matter of the call.

50. The method of claim 46, wherein the network includes at least one of a PSTN, a packet switched data network and a wireless network and wherein the MPCM server communicates with the network through gateway.

51. The method of claim 50, wherein the gateway includes at least one of a mobile switch, a digital switch, and a soft switch.

52. A method for managing a call, the method comprising:

providing at least one multimedia personal call management (MPCM) server computer in communication with a network, the MPCM server;

receiving first data related to a call sent by a calling party to a called party;

in response to the first data, obtaining from a database second data related to the call, at least one of the first data, the second data, and a combination of the first and second data comprising multimedia data; and

managing the call based at least in part on the multimedia data.