Embroidery machine technical-support system and method and storage medium stored therein the method
First Claim
1. An embroidery machine technical support system comprising:
- at least one technical support server; and
a plurality of embroidery machines communicating with the technical support server through public network, wherein Each embroidery machine has an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receive a technical support page from the technical support server, send technical information request signal to the technical support server using the technical support page, receives corresponding technical information from the technical supporter server, and the technical support server sends the technical support page when the embroidery machine establishes connection with the technical support server and sends technical information in response to the technical information request signal from the embroidery machine.
1 Assignment
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Accused Products
Abstract
An embroidery machine technical support system includes at least one technical support server and a plurality of embroidery machines communicating with the technical support server through public network. Each embroidery machine has an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receive a technical support page from the technical support server, send technical information request signal to the technical support server using the technical support page, receives corresponding technical information from the technical supporter server. The technical support server sends the technical support page when the embroidery machine establishes connection with the technical support server and sends technical information in response to the technical information request signal from the embroidery machine.
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Citations
60 Claims
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1. An embroidery machine technical support system comprising:
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at least one technical support server; and
a plurality of embroidery machines communicating with the technical support server through public network, wherein Each embroidery machine has an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receive a technical support page from the technical support server, send technical information request signal to the technical support server using the technical support page, receives corresponding technical information from the technical supporter server, and the technical support server sends the technical support page when the embroidery machine establishes connection with the technical support server and sends technical information in response to the technical information request signal from the embroidery machine. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. An embroidery machine technical support method comprising the steps of:
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establishing connection between an embroidery machine and a technical support server;
transmitting, with the technical support server, a technical support page to the embroidery machine;
transmitting, with the embroidery machine, a technical support request to the technical support server through the technical support page; and
transmitting, with the embroidery machine, corresponding technical information in response to the technical support request from the embroidery machine. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A computer readable storage medium stored an embroidery machine technical support program, the program comprises the processes of:
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establishing connection between an embroidery machine and a technical support server;
transmitting, with the technical support server, a technical support page to the embroidery machine;
transmitting, with the embroidery machine, a technical support request to the technical support server through the technical support page; and
transmitting, with the embroidery machine, corresponding technical information in response to the technical support request from the embroidery machine. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58)
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59. An embroidery machine technical support system comprising:
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at least one technical support server, the technical support server providing a technical support page and technical information in response to a technical information request signal through the technical support page;
a plurality of communication terminal communicating with the technical support server through public network, each embroidery machine having an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receiving a technical support page from the technical support server, sending technical information request signal to the technical support server using the technical support page, and receiving corresponding technical information from the technical supporter server. - View Dependent Claims (60)
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Specification