Reporting performance data describing a relationship between a provider and a client

• US 20030065553A1
• Filed: 02/01/2002
• Published: 04/03/2003
• Est. Priority Date: 09/24/2001
• Status: Abandoned Application

• Current Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Rutledge, Mariane, Hall, James D., Curtin, Anne M., Flores, Lisa Q., Couchot, John T.
• Application Number:
  US10/061,429
• Publication Number:
  US 20030065553A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

Reporting performance data includes receiving at least one client data rating generated from performance data comprising client data gathered from a client. At least one provider data rating generated from performance data comprising provider data gathered from a provider is received. The at least one client data rating and the at least one provider data rating to the client are reported.

Claims

1. A method for reporting performance data, comprising:

receiving at least one client data rating generated from performance data comprising client data gathered from a client;

receiving at least one provider data rating generated from performance data comprising provider data gathered from a provider; and

reporting the at least one client data rating and the at least one provider data rating to the client.

2. The method of claim 1, further comprising:

receiving at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric; and

reporting the at least one quantitative data rating to the client.

3. The method of claim 1, wherein reporting comprises substantially simultaneously displaying the at least one client data rating and the at least one provider data rating.

4. The method of claim 1, further comprising:

receiving performance data comprising a comment;

determining whether the comment is client-accessible; and

reporting the comment if the comment is client-accessible.

5. The method of claim 1, further comprising:

receiving performance data comprising a document;

determining whether the document is client-accessible; and

reporting the document if the document is client-accessible.

6. The method of claim 1, wherein reporting comprises:

receiving at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric;

determining whether the quantitative data rating is client-accessible; and

reporting the quantitative data rating if the quantitative data rating is client-accessible.

7. The method of claim 1, further comprising:

transmitting a feedback form comprising a field to the client; and

receiving the feedback form from the client, the field comprising a comment.

8. The method of claim 1, further comprising:

transmitting a feedback form comprising a field to the client;

receiving the feedback form from the client, the field comprising a comment; and

transmitting a message comprising the comment to the provider.

9. The method of claim 1, further comprising:

transmitting a feedback form comprising a field to the client;

receiving the feedback form from the client, the field comprising a comment; and

transmitting a message comprising the comment and the reported performance data to the provider.

10. A system for reporting performance data, comprising:

a reporter database operable to store;

at least one client data rating generated from performance data comprising client data gathered from a client; and

at least one provider data rating generated from performance data comprising provider data gathered from a provider;

a data reporter coupled to the reporter database and operable to report the at least one client data rating and the at least one provider data rating to the client; and

a display coupled to the data reporter and operable to display the at least one client data rating and the at least one provider data rating to the client.

11. The system of claim 10, wherein:

the reporter database is operable to store at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric; and

the data reporter is operable to report the at least one quantitative data rating to the client.

12. The system of claim 10, wherein the data reporter is operable to report by substantially simultaneously displaying the at least one client data rating and the at least one provider data rating.

13. The system of claim 10, wherein the data reporter is operable to:

receive performance data comprising a comment;

determine whether the comment is client-accessible; and

report the comment if the comment is client-accessible.

14. The system of claim 10, wherein the data reporter is operable to:

receive performance data comprising a document;

determine whether the document is client-accessible; and

report the document if the document is client-accessible.

15. The system of claim 10, wherein the data reporter is operable to:

receive at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric;

determine whether the quantitative data rating is client-accessible; and

report the quantitative data rating if the quantitative data rating is client-accessible.

16. The system of claim 10, wherein the data reporter is operable to:

transmit a feedback form comprising a field to the client; and

receive the feedback form from the client, the field comprising a comment.

17. The system of claim 10, wherein the data reporter is operable to:

transmit a feedback form comprising a field to the client;

receive the feedback form from the client, the field comprising a comment; and

transmit a message comprising the comment to the provider.

18. The system of claim 10, wherein the data reporter is operable to:

transmit a feedback form comprising a field to the client;

receive the feedback form from the client, the field comprising a comment; and

transmit a message comprising the comment and the reported performance data to the provider.

19. A logic for processing performance data, comprising:

a computer readable storage medium;

computer software stored on the computer readable storage medium and operable to;

receive at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric;

receive at least one client data rating generated from performance data comprising client data gathered from a client;

receive at least one provider data rating generated from performance data comprising provider data gathered from a provider; and

report the at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating to the client.

20. The logic of claim 19, wherein the logic is operable to:

receive at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric; and

report the at least one quantitative data rating to the client.

21. The logic of claim 19, wherein the logic is operable to report by substantially simultaneously displaying the at least one client data rating and the at least one provider data rating.

22. The logic of claim 19, wherein the logic is operable to:

receive performance data comprising a comment;

determine whether the comment is client-accessible; and

report the comment if the comment is client-accessible.

23. The logic of claim 19, wherein the logic is operable to:

receive performance data comprising a document;

determine whether the document is client-accessible; and

report the document if the document is client-accessible.

24. The logic of claim 19, wherein the logic is operable to:

receive at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric;

determine whether the quantitative data rating is client-accessible; and

report the quantitative data rating if the quantitative data rating is client-accessible.

25. The logic of claim 19, wherein the logic is operable to:

transmit a feedback form comprising a field to the client; and

receive the feedback form from the client, the field comprising a comment.

26. The logic of claim 19, wherein the logic is operable to:

transmit a feedback form comprising a field to the client;

receive the feedback form from the client, the field comprising a comment; and

transmit a message comprising the comment to the provider.

27. The logic of claim 19, wherein the logic is operable to:

transmit a feedback form comprising a field to the client;

receive the feedback form from the client, the field comprising a comment; and

transmit a message comprising the comment and the reported performance data to the provider.

28. A system for reporting performance data, comprising:

means for receiving at least one client data rating generated from performance data comprising client data gathered from a client;

means for receiving at least one provider data rating generated from performance data comprising provider data gathered from a provider; and

means for reporting the at least one client data rating and the at least one provider data rating to the client.

29. A system for reporting performance data, comprising:

a reporter database operable to store;

at least one quantitative data rating generated from performance data comprising quantitative data gathered according to at least one metric;

at least one client data rating generated from performance data comprising client data gathered from a client; and

at least one provider data rating generated from performance data comprising provider data gathered from a provider; and

a data reporter coupled to the reporter database and operable to;

substantially simultaneously display the at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating to the client by determining whether the quantitative data rating is client-accessible and reporting the quantitative data rating if the quantitative data rating is client-accessible;

receive performance data comprising a comment;

determine whether the comment is client-accessible;

report the comment if the comment is client-accessible;

receive performance data comprising a document;

determine whether the document is client-accessible;

report the document if the document is client-accessible;

transmit a feedback form comprising a field to the client;

receive the feedback form from the client, the field comprising a comment; and

transmit a message comprising the comment and the reported performance data to the provider.