Integrated system for providing remote outsourcing of services

• US 20030069777A1
• Filed: 11/12/2002
• Published: 04/10/2003
• Est. Priority Date: 01/31/2000
• Status: Abandoned Application

• Current Assignee: Daniel S. Thompson
• Original Assignee: Daniel S. Thompson
• Inventors: Or-Bach, Zvi
• Application Number:
  US10/291,828
• Publication Number:
  US 20030069777A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

An integrated system for providing remote outsourcing of services includes at least one local service center located relatively near to users and being operative to communicate with the users via communications media, at least one remote service center located relatively far from the users and communicating with service providers who are located closer to the remote service center than to at least most users, and an at least partially dedicated high speed communications link interconnecting the local and remote service centers, and wherein the service providers provide at least secretarial services for the users and communicating their work product via the remote service center, the high speed communications link and the local service center to the users.

Claims

1. An integrated system for providing remote outsourcing of services, the system comprising:

at least one local service center located relatively near to users of services and being operative to communicate with the users via communications media;

at least one remote service center located relatively far from the users and communicating with service providers who are located closer to the remote service center than to at least most users; and

at least one at least partially dedicated communications link interconnecting the local and remote service centers;

wherein each of the service providers provides at least one service that may be provided remotely for the users, and wherein the service providers communicate their work product back to at least one of users and third parties via the at least one remote service center.

2. A system according to claim 1, wherein the service providers are located in one or more regions in which wages paid for performing said at least one service are typically lower than wages paid for the same at least one service in where the users are located.

3. A system according to claim 1, wherein the at least one service comprises at least one of the following services:

typing, transcription, translating, travel agent services, ticket agent services, product purchasing, services purchasing, arrangements, scheduling meetings, restaurant reservations, call screening, call forwarding, providing reminders, e-mail screening, surveillance, actuation of appliances, teaching and web browsing.

4. A system according to claim 1, wherein the system provides at least one service at no cost or a cost less than its market value to the users.

5. A system according to claim 1, wherein at least one of the at least one local service center and the at least one remote service center is virtual.

6. A system according to claim 1, wherein communication between at least one user and the at least one local service center is multimedia communication.

7. A system according to claim 1, wherein communication between at least one service provider and the at least one remote service center is multimedia communication.

8. A system according to claim 1, wherein communication between at least one user and the at least one local service center is wireless communication.

9. A system according to claim 1, wherein communication between at least one service provider and the at least one remote service center is wireless communication.

10. A system according to claim 1, wherein the system provides real-time communications between at least one user and at least one service provider.

11. A system according to claim 1, wherein communication between at least one user and the at least one local service center is via the Internet.

30. A system according to claim 1, wherein the work product is communicated to at least one of users and third parties from the at least one remote service center via the at least one at least partially dedicated communication link, and from the at least one at least partially dedicated communication link via the at least one local service center.

12. A method for providing cost effective outsourcing of services, the method comprising:

communicating between at least one local service center located relatively near to users and users via communications media;

communicating between at least one remote service center located relatively far from the users and service providers who are located closer to the at least one remote service center than to most users; and

interconnecting the local and remote service centers via at least one at least partially dedicated communications link;

wherein each of the service providers provides at least one service that may be provided remotely for the users, and wherein the service providers communicate their work product back to at least one of users and third parties via the at least one remote service center.

13. A method according to claim 12, wherein the service providers are located in one or more regions in which wages paid for performing said at least one service are typically lower than wages paid for the same at least one service in where the users are located.

14. A method according to claim 12, wherein the at least one service comprises at least one of the following services:

typing, transcription, translating, travel agent services, ticket agent services, product purchasing, services purchasing, arrangements, scheduling meetings, restaurant reservations, call screening, call forwarding, providing reminders, e-mail screening, surveillance, actuation of appliances, teaching and web browsing.

15. A method according to claim 12, wherein the at least one service is provided at no cost or a cost less than its market value to the users.

16. A method according to claim 12, wherein at least one of the at least one local service center and the at least one remote service center is virtual.

17. A method according to claim 12, wherein the step of communicating between the at least one local service center and users comprises the step of multimedia communication between the at least one local service center and at least one user.

18. A method according to claim 12, wherein the step of communicating between the at least one remote service center and service providers comprises the step of multimedia communication between at least one service provider and the at least one remote service center.

19. A method according to claim 12, wherein the step of communicating between the at least one local service center and users comprises the step of wireless communication between at least one user and the at least one local service center.

20. A method according to claim 12, wherein the step of communicating between the at least one remote service center and service providers comprises the step of wireless communication between at least one service provider and the at least one remote service center.

21. A method according to claim 12, further comprising the step of providing real-time communications between at least one user and at least one service provider.

22. A method according to claim 12, wherein the step of communicating between the at least one local service center and users comprises the step of communicating between at least one user and the at least one local service center via the Internet.

23. A method according to claim 12, further comprising the step of obtaining revenues via at least one of advertising and commissions.

24. A method according to claim 12, further comprising the step of associating at least one user with a user-specific service provider.

25. A method according to claim 24, further comprising the step of:

arranging, by the user-specific service provider, for at least one service to be provided to the user by another service provider.

26. A method according to claim 25, further comprising the step of:

providing quality control, by the user-specific service provider, of work product produced by the other service provider.

27. A method according to claim 12, further comprising the step of providing quality control.

28. A method according to claim 27, wherein the step of providing quality control comprises the step of providing quality control at a remote service center side of the system, wherein a remote service center side of the system refers to a remote service center and service providers communicating with the remote service center.

29. A method according to claim 27, wherein the step of providing quality control comprises the step of providing quality control by a local service center.

31. A method according to claim 12, wherein the work product is communicated to at least one of users and third parties from the at least one remote service center via the at least one at least partially dedicated communication link, and from the at least one at least partially dedicated communication link via the at least one local-service center.