System and business method for offering seat upgrades to patrons at a public facility

• US 20030069789A1
• Filed: 10/04/2001
• Published: 04/10/2003
• Est. Priority Date: 10/04/2001
• Status: Abandoned Application

• Current Assignee: Koninklijke Philips Electronics N.V. (Koninklijke Philips N.V.)
• Original Assignee: Koninklijke Philips Electronics N.V. (Koninklijke Philips N.V.)
• Inventors: Haken, Jack E., Gathman, Laurie E.
• Application Number:
  US09/970,961
• Publication Number:
  US 20030069789A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0267 Wireless devices

Abstract

A virtual ticket control system for upgrading tickets of customers to a public facility. The virtual ticket control system comprises: 1) a plurality of access points disposed throughout the public facility, each of the access points establishing a communication link to at least one of a plurality of virtual ticket devices used by customers and receiving at least one virtual ticket transmitted by the at least one virtual ticket device; 2) a memory for storing a seating database identifying empty seats in the public facility and occupied seats in the public facility; and 3) a ticket upgrade controller coupled to the plurality of access points and the memory and capable of receiving a first virtual ticket from a first one of the plurality of virtual ticket devices. The ticket upgrade controller compares a location of a first seat associated with the first virtual ticket with the seating database and identifies a first empty seat having a more desirable location than the first seat location. The ticket upgrade controller generates a ticket upgrade offer message associated with the first empty seat and transmits the ticket upgrade offer message to the first virtual ticket device.

Claims

1. A method of doing business in a public facility comprising:

determining the location of a first customer within the facility;

transmitting to the first customer an image of a view from another location within the facility; and

offering the customer an opportunity to move to the different location.

2. The method of claim 1, wherein the step of offering further includes offer the first customer a price which will be charged if the first customer chooses to move to the different location.

3. The method of claim 2 wherein the location of the customer is a first seat for which the customer has purchased admission at the facility and the other location is a different seat within the facility.

4. The method of claim 3 wherein the offer is transmitted via a wireless communications system to a user device.

5. The method of claim 3 wherein the image and the offer are transmitted via a wireless communications system to a user device.

6. The method of claim 3 further comprising receiving a payment authorization message from the user device.

7. The methods of claims 3-6 wherein the user device is chosen from the group comprising telephones, personal data assistants, video game controllers, portable computers and their equivalents.

8. The method of claim 3 further comprising:

determining the seat location of a second customer within the facility;

transmitting to the second customer an image of a view from the first seat; and

offering the second customer an opportunity to move from his seat location to the first seat.

9. The method of claim 8 wherein the another location is the seat location of the second customer.

10. A virtual ticket control system for upgrading tickets of customers to a public facility comprising:

a plurality of access points capable of being disposed throughout said public facility, each of said access points capable of establishing a communication link to at least one of a plurality of virtual ticket devices used by customers and receiving at least one virtual ticket transmitted by said at least one virtual ticket device;

a memory capable of storing a seating database identifying empty seats in said public facility and occupied seats in said public facility; and

a ticket upgrade controller coupled to said plurality of access points and said memory and capable of receiving a first virtual ticket from a first one of said plurality of virtual ticket devices, wherein said ticket upgrade controller compares a location of a first seat associated with said first virtual ticket with said seating database and identifies a first empty seat having a more desirable location than said first seat location and wherein said ticket upgrade controller generates a ticket upgrade offer message associated with said first empty seat and transmits said ticket upgrade offer message to said first virtual ticket device.

11. The virtual ticket control system as set forth in claim 10 wherein said ticket upgrade offer message comprises an image data file showing a view from said first empty seat.

12. The virtual ticket control system as set forth in claim 10 wherein said ticket upgrade offer message comprises a premium price associated with said first empty seat.

13. The virtual ticket control system as set forth in claim 10 further comprising a location determination apparatus capable of determining said first seat location.

14. The virtual ticket control system as set forth in claim 13 wherein said location determination apparatus determines said first seat location from seat data information associated with said first virtual ticket.

15. The virtual ticket control system as set forth in claim 13 wherein at least one of said plurality of access points comprises a radio frequency (RF) transceiver capable of receiving said first virtual ticket from said first virtual ticket device and said location determination apparatus determines said first seat location based on a location of said at least one access point.

16. The virtual ticket control system as set forth in claim 13 wherein at least one of said plurality of access points comprises an infrared (IR) transceiver capable of receiving said first virtual ticket from said first virtual ticket device and said location determination apparatus determines said first seat location based on a location of said at least one access point.

17. The virtual ticket control system as set forth in claim 13 wherein at least one of said plurality of access points comprises a wireline interface adapted to engage a corresponding wireline interface associated with said first virtual ticket device and capable of receiving said first virtual ticket from said first virtual ticket device and wherein said location determination apparatus determines said first seat location based on a location of said at least one access point.

18. The virtual ticket control system as set forth in claim 10 wherein said ticket upgrade controller determines at least a second seat location associated with said first virtual ticket and identifies at least a second empty seat associated with said first empty seat.

19. The virtual ticket control system as set forth in claim 18 wherein said ticket upgrade offer message comprises upgrade information related to said second empty seat.

20. A method of upgrading tickets of customers to a public facility comprising:

establishing a communication link between at least one of a plurality of virtual ticket devices used by customers and a first one of a plurality of access points capable of being disposed throughout the public facility;

receiving a first virtual ticket transmitted by a first one of the plurality of virtual ticket devices;

accessing in a memory a seating database identifying empty seats in the public facility and occupied seats in the public facility; and

comparing a location of a first seat associated with the first virtual ticket with the seating database;

identifying a first empty seat having a more desirable location than the first seat location;

generating a ticket upgrade offer message associated with the first empty seat; and

transmitting the ticket upgrade offer message to the first virtual ticket device.

21. The method as set forth in claim 20 wherein the ticket upgrade offer message comprises an image data file showing a view from the first empty seat.

22. The method as set forth in claim 20 wherein the ticket upgrade offer message comprises a premium price associated with the first empty seat.

23. The method as set forth in claim 20 further comprising the step of determining the first seat location.

24. The method as set forth in claim 23 wherein the step of determining the first seat location comprises the step of determining the first seat location from seat data information associated with the first virtual ticket.

25. The method as set forth in claim 23 wherein the first access point comprises a radio frequency (RF) transceiver capable of receiving the first virtual ticket from the first virtual ticket device and the step of determining the first seat location comprises the step of determining the first seat location based on a location of the first access point.

26. The method as set forth in claim 23 wherein the first access point comprises an infrared (IR) transceiver capable of receiving the first virtual ticket from the first virtual ticket device and the step of determining the first seat location comprises the step of determining the first seat location based on a location of the first access point.

27. The method as set forth in claim 23 wherein the first access point comprises a wireline interface adapted to engage a corresponding wireline interface associated with the first virtual ticket device and capable of receiving the first virtual ticket from the first virtual ticket device and the step of determining the first seat location comprises the step of determining the first seat location based on a location of the first access point.

28. The method as set forth in claim 20 further comprising the steps of determining at least a second seat location associated with the first virtual ticket and identifying at least a second empty seat associated with the first empty seat.

29. The method as set forth in claim 28 wherein the ticket upgrade offer message comprises upgrade information related to the second empty seat.