Method and apparatus for establishing connections
First Claim
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1. A method of establishing a connection with a user, the method including:
- receiving a request for agent contact from the user, wherein the request includes an identifier associated with a web page being viewed by the user;
selecting an agent to respond to the request based on the web page being viewed by the user;
transmitting the identifier associated with the web page to the agent; and
establishing the connection between the user and the agent;
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Abstract
A system and method is provided for establishing a connection between an agent and a user. A request is received from the user requesting contact by an agent. The request includes an identifier associated with the web page being viewed by the user. An agent is selected based on the web page being viewed by the user. The identifier associated with the web page is transmitted to an agent that will contact the user. A connection is then established between the user and the agent.
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Citations
24 Claims
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1. A method of establishing a connection with a user, the method including:
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receiving a request for agent contact from the user, wherein the request includes an identifier associated with a web page being viewed by the user;
selecting an agent to respond to the request based on the web page being viewed by the user;
transmitting the identifier associated with the web page to the agent; and
establishing the connection between the user and the agent;
- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for establishing a connection with a user, the system including:
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a receiving mechanism to receive a request for agent contact from the user, wherein the request includes an identifier associated with a web page being viewed by the user;
a selection mechanism for a selection of an agent to respond to the request, the selection of the agent being based on the web page being viewed by the user;
a communications mechanism to transmit the identifier associated with the web page to the agent; and
a connection device to establish the connection between the user and the agent. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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23. A system for establishing a connection with a user, the system including:
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means for receiving a request for agent contact from the user, wherein the request includes an identifier associated with a web page being viewed by the user;
means for selecting an agent to respond to the request for agent contact by contacting the user, the selection of the agent being based on the web page being viewed by the user;
means for communicating the identifier associated with the web page to the agent selected to contact the user; and
means for establishing the connection between the user and the agent.
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24. A computer software product including a medium, readable by a machine, the medium having stored thereon a sequence of instructions which, when executed by the machine, causes the machine to:
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receive a request for agent contact from the user, wherein the request includes an identifier associated with a web page being viewed by the user;
select an agent to respond to the request for agent contact by contacting the user, said selection being based on the web page being viewed by the user;
transmit the identifier associated with the web page to the agent selected to contact the user; and
establish a connection between the user and the agent.
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Specification