Repair supporting method, repair supporting server and repair subject multi-functional peripheral

• US 20030074597A1
• Filed: 09/23/2002
• Published: 04/17/2003
• Est. Priority Date: 10/10/2001
• Status: Abandoned Application

• Current Assignee: Toshiba Tec Corporation (Toshiba Corporation)
• Original Assignee: Toshiba Tec Corporation (Toshiba Corporation)
• Inventors: Hase, Ichiro, Gelbrich, Leonhard, Kato, Kei, Harada, Hirofumi, Oda, Toshiyuki, Harada, Yaeko
• Application Number:
  US10/252,117
• Publication Number:
  US 20030074597A1
• Time in Patent Office: Days
• US Class Current: 714/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A service center judges parts required for repair according to the trouble information received from a multi-functional peripheral (MFP), searches servicemen carrying repair parts based on the contents of the serviceman carrying parts memory, and contacts a portable terminal carried by an applicable servicemen. Then, by grasping the condition of the serviceman, e.g., whether he is in working, traveling or taking a rest, stores the condition of servicemen in the serviceman condition memory. In succession, based on the contents of the serviceman positioning memory, the serviceman condition memory and the MFP installation place memory, the service center searches a serviceman who is able to go most fast to the installing place of a MFP to be repaired among servicemen who carry required repair parts, and gives a repair direction to a portable terminal carried by this searched serviceman together the installing place of the MFP and contents of the trouble.

Claims

1. A repair support method for storing data showing repair parts carried by plural servicemen in a memory, storing data showing an installation place of a multi-functional peripheral subject to repair in a memory, managing data showing current positions of the servicemen by a service center, and managing data showing the current condition of servicemen by the service center according to the communication with servicemen, the method comprising;

judging parts required for repair by the service center based on trouble information requested for repair from the multi-functional peripheral subject to repair;

searching a serviceman carrying parts required for repair based on repair parts data stored in the memory by the service center;

searching a serviceman who is able to go most fast to an installation place of a multi-functional peripheral subject to repair among the servicemen who are carrying parts required for repair by the service center based on the current positioning data and the current condition data of servicemen who are being managed and the installation place data of an multi-functional peripheral subject to repair stored in the memory; and

notifying the repair direction to a portable terminal carried by a service man who is searched to be capable of most fast going to the installation place of the multi-functional peripheral to be repaired.

2. The method according to claim 1, further comprising:

notifying, by the service center, the searched serviceman going to the multi-functional peripheral from which the trouble information is sent out.

3. The method according to claim 2, wherein the notifying step includes notifying a time required for the serviceman to arrive at the multi-functional peripheral to be repaired.

4. The method according to claim 1, wherein the memory that is storing data showing repair parts carried by the servicemen and the memory that is storing data showing the installation place of the multi-functional peripheral subject to repair are provided in the service center.

5. The method according to claim 1, wherein the multi-functional peripheral subject to repair and the service center are connected each other through a network.

6. The method according to claim 5, wherein the service center and the portable terminals carried by the servicemen are connected through a wireless communication.

7. A service center connected to plural multi-functional peripheral to be repaired through a network and portable terminals carried by plural servicemen connected through a wireless communication, comprising:

a memory to store data showing repair parts carried by the plural servicemen and data showing an installation places of the plural multi-functional peripheral to be repaired;

managing means for managing data showing the current positions of the servicemen and data showing the current conditions of the servicemen through the communication with them;

judging means for judging parts required for repair based on trouble information for which the repair is requested from the multi-functional peripheral to be repaired;

first searching means for searching servicemen carrying parts required for the repair based on the repair parts data stored in the memory;

second searching means for searching a serviceman who is able to go most fast to the installation place of the multi-functional peripheral to be repaired among the servicemen searched by the first searching means based on the current positioning data and the current condition data of the servicemen managed by the managing means; and

notifying means for notifying the repair direction to the portable terminal carried by the serviceman searched by the second searching means.

8. The service center according to claim 7, wherein the notifying means includes second notifying means for notifying that the searched serviceman is going to the multi-functional peripheral that sent the trouble information.

9. The service center according to claim 8, wherein the notification means includes third notifying means for notifying the multi-functional peripheral requiring the repair of a time of a servicemen required for going toward the multi-functional peripheral.

10. A multi-functional peripheral connected to a service center to which plural portable terminals carried by plural servicemen through a wireless communication through a network, comprising:

grasp means for grasping contents of trouble to prepare trouble information;

sending means for sending the trouble information prepared by the trouble information preparing means to the service center; and

display means for displaying prescribed information for informing a user.

11. The multi-functional peripheral according to claim 10, further comprising:

receiving means for receiving serviceman information from the service center;

wherein the displaying means displays the serviceman information received by the receiving means.

12. The multi-functional peripheral according to claim 11, wherein the serviceman information is a time required for a serviceman to come for solving the trouble generated on the multi-functional peripheral.

13. The multi-functional peripheral according to claim 10, wherein the display means displays the trouble contents.