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Method of providing information

  • US 20030078039A1
  • Filed: 10/15/2002
  • Published: 04/24/2003
  • Est. Priority Date: 10/20/2001
  • Status: Active Grant
First Claim
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1. A method of providing information to a user at a remote terminal, the method comprising the steps of:

  • receiving from the remote terminal status information relating to an irregularity in the remote terminal;

    determining from the status information what action may be required to resolve the irregularity;

    identifying an agent capable of performing the action;

    transmitting the status information to a portable device associated with the agent to inform the agent of the irregularity; and

    allowing the portable device to access a repository containing operational information for presentation to the agent.

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