Interactive voice response system

• US 20030078779A1
• Filed: 07/03/2002
• Published: 04/24/2003
• Est. Priority Date: 01/04/2000
• Status: Abandoned Application

• Current Assignee: HeyAnita, Inc. (Kirusa Inc.)
• Original Assignee: HeyAnita, Inc. (Kirusa Inc.)
• Inventors: Kovatch, Alexander L., Sodhi, Deepak, Kuwadekar, Sanjeev, Desai, Adesh
• Application Number:
  US10/188,585
• Publication Number:
  US 20030078779A1
• Time in Patent Office: Days
• US Class Current: 704/257
• CPC Class Codes: G06F 3/16 Sound input; Sound output speech processing G10L
• CPC Class Codes: G10L 15/183 using context dependencies, e.g. language models
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A voice response system and method for navigating any network and using facilities and applications provided by various destination nodes within the network. No change is required in the applications provided by the destination nodes. A user can control and navigate the system with no prior knowledge of the system via self-discovery facilities provided as part of a learning system that adapts itself to the user.

Claims

1. An interactive audio response system that permits users to access information that is not originally formatted for voice interfacing to an information exchange network, comprising:

a voice interface for user to input request for information;

a speech recognition engine that converts user'"'"'s spoken utterance from the voice interface into text;

a natural language engine that interprets the meaning and context embodied in the converted text and output structured commands;

a query engine that, in response to the structured commands, determines an end destination node for the user'"'"'s request and generates corresponding web queries;

a web parser that, in response to the web queries, browses the web to retrieve information requested by user, and parses each received page from the web to convert unstructured text into structured datasets; and

a prompt generator that generates context-sensitive voice prompts to the voice interface in the event that an end destination node cannot be determined by the query engine.

2. A system as in claim 1, further comprising:

a profiler that stores user preferences and query history data from the query engine;

an ad generator that, in response to the prompt generator, generates a set of commercials based on user'"'"'s preferences and context which was retrieved via the web parser.

3. A system as in claims 1 or 2, wherein the prompt generator generates voice prompts in accordance with a hierarchy tree structure.

4. An interactive system as in any one of claims 1 to 3, wherein the voice interface is a telephony interface.

5. An interactive system as in any one of claims 1 to 4, wherein the information exchange network is the Internet.

6. An interactive system as in any one of claim 1 to 5, wherein the system is based on an operating system comprising:

speech objects;

speech object COM++ DLLs;

an agent (OLE DB); and

a framework of plug-and-play COM+ components to facilitate rapid development and deployment of voice applications without reformatting information not originally formatted for voice interfacing.

7. An interactive system as in claim 6, wherein the framework comprises:

basic components for basic building blocks for constructing a voice application;

data-bound components that implements standardized voice interface on top of commonly used data elements; and

value-added components that provides value added features of the voice interface.