Guidance information supply system, guidance information supply method, customer management system, customer management method and program for making computer implement the methods
First Claim
1. A guidance information supply system for supplying guidance information to a user by utilizing at least one display device installed within a management area, said system comprising:
- a mobile terminal held by said user for outputting identification information for identifying said user by using a radio wave;
acceptance means for accepting said identification information outputted using a radio wave from said mobile terminal held by said user;
accepted information accumulation means for accumulating said identification information accepted by said acceptance means; and
guidance information supply means for supplying guidance information to be delivered to said user to said at least one display device based on said identification information accumulated in said accepted information accumulation means.
1 Assignment
0 Petitions
Accused Products
Abstract
A guidance information supply system 10 comprises mobile terminals 11 to 13, a computer 32 for acceptance for accepting identification information outputted using a radio wave therefrom, acceptance information accumulation means 51 for accumulating the identification information and guidance information supply means 42 for supplying guidance information to the mobile terminals 11 to 13, an image display device 36 and a projection system 37, all of which are available to a user, based on the accumulated identification information. When the user operates the mobile terminals 11 to 13 to output an ID, a server supplies various guidance information to the user and therefore, the user is able to obtain the guidance information indicative of items of services the user requests without submitting a consultation ticket, whereby the system is able to provide comfortable environment in which the user easily enjoy services.
31 Citations
45 Claims
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1. A guidance information supply system for supplying guidance information to a user by utilizing at least one display device installed within a management area, said system comprising:
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a mobile terminal held by said user for outputting identification information for identifying said user by using a radio wave;
acceptance means for accepting said identification information outputted using a radio wave from said mobile terminal held by said user;
accepted information accumulation means for accumulating said identification information accepted by said acceptance means; and
guidance information supply means for supplying guidance information to be delivered to said user to said at least one display device based on said identification information accumulated in said accepted information accumulation means. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A guidance information supply method for supplying guidance information to a user by utilizing at least one display device installed within a management area, said method comprising:
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an acceptance procedure for accepting identification information outputted using a radio wave from a mobile terminal held by said user and adapted to output identification information for identifying said user by using a radio wave;
an accepted information accumulation procedure for accumulating identification information accepted by said acceptance means; and
a guidance information supply procedure for supplying guidance information to be delivered to said user to a display device based on identification information accumulated in accordance with said accepted information accumulation procedure. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A customer management system for supplying a service to a customer by managing store-utilization records corresponding to said customer registered as a member of store, said system comprising:
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identification information acceptance means for accepting identification information for identifying said customer and outputted using a radio wave from a mobile terminal held by said customer;
utilization records collection means for collecting store-utilization records corresponding to said customer accepted by said identification information acceptance means; and
utilization records accumulation means for accumulating said store-utilization records corresponding to said identification information for identifying said customer. - View Dependent Claims (26, 27, 28, 29, 30, 31)
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32. A customer management method for managing store-utilization records corresponding to a customer registered as a member of store by using a computer, thereby supplying a service to said customer, said method comprising:
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an identification information acceptance procedure for accepting identification information for identifying said customer and outputted using a radio wave from a mobile terminal held by said customer;
a utilization records collection procedure for collecting store-utilization records corresponding to a customer accepted by said identification information acceptance means by using a computer; and
a utilization records accumulation procedure for accumulating store-utilization records corresponding to said identification information for identifying said customer by using a computer. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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Specification