Support system
First Claim
1. A support system comprising:
- a support device; and
a device to be supported, wherein the device to be supported includes a collection and transmission unit for collecting information, which is available for support, and transmitting the collected information to the support device at a predetermined timing;
wherein the support device includes a storage unit for storing the information transmitted from the device to be supported.
1 Assignment
0 Petitions
Accused Products
Abstract
A support system comprises a support center 21 and a control measurement system 31 to be supported, which are connected via a computer network 28. The control measurement system 31 comprises means for collecting information which is available for support and when a predetermined condition holds, transmitting the collected information to the support center 21. The support center 21 comprises means for receiving the information transmitted from the control measurement system 31 and storing the received information. The information transmitted from the control measurement system 31 contains information concerning user'"'"'s setting for the control measurement system 31.
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Citations
21 Claims
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1. A support system comprising:
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a support device; and
a device to be supported, wherein the device to be supported includes a collection and transmission unit for collecting information, which is available for support, and transmitting the collected information to the support device at a predetermined timing;
wherein the support device includes a storage unit for storing the information transmitted from the device to be supported. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A support device comprising:
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a storage unit for storing information transmitted at a predetermined timing from a device to be supported and predetermined information;
an analysis unit for analyzing the information transmitted from a device to be supported and the predetermined information and for analyzing the device to be supported;
a preparation unit for preparing support information based on the analysis result by the analysis unit; and
a transmission unit for transmitting the support information to the device to be supported.
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20. A device to be supported comprising:
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a collection and transmission unit for collecting information, which is available for support, and transmitting the collected information to the support device at a predetermined timing; and
a receiving unit for receiving support information corresponding to a state of the device to be supported, the support information analyzed in a support device.
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21. A support method comprising the steps of:
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storing predetermined information in advance;
collecting information, which is available for support;
transmitting the collected information at a predetermined timing;
storing the information transmitted;
analyzing the information transmitted and the predetermined information;
preparing support information based on the analysis result in the analyzing step; and
transmitting the support information.
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Specification