Geographic routing of emergency service call center emergency calls
First Claim
1. A method for routing a request for emergency services, comprising:
- receiving first information comprising first location information regarding a first request for emergency services;
determining an emergency service zone that includes a first location identified by said first location information;
associating a first identifier with said first request for emergency services, wherein said first identifier comprises a routing number;
associating a second identifier with said first request for emergency services, wherein said second identifier uniquely identifies said first request for emergency services; and
storing at least a portion of said first information.
11 Assignments
0 Petitions
Accused Products
Abstract
The present invention is related to the delivery of requests for emergency service initially handled by an emergency service call center to a public safety answering point. The invention additionally allows for enhancement information to be provided to a public safety answering point operator visually in connection with calls routed to that public safety answering point. This information may include caller identification, and additional information, such as information regarding the location of the caller and the nature of the emergency. Furthermore, the routing of requests for emergency service to an appropriate public safety answering point can be accomplished for requests received over a wide geographic area. In particular, requests can be appropriately routed even though they may originate from locations encompassed by different E9-1-1 tandems. The present invention is particularly well suited for use in connection with automatic collision notification and personal alarm monitoring call centers serving areas encompassed by more than one E9-1-1 tandem.
-
Citations
55 Claims
-
1. A method for routing a request for emergency services, comprising:
-
receiving first information comprising first location information regarding a first request for emergency services;
determining an emergency service zone that includes a first location identified by said first location information;
associating a first identifier with said first request for emergency services, wherein said first identifier comprises a routing number;
associating a second identifier with said first request for emergency services, wherein said second identifier uniquely identifies said first request for emergency services; and
storing at least a portion of said first information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A method for routing emergency calls, comprising:
-
receiving first information from a first network node;
assigning a first identification key to said first information;
storing said first information;
receiving a query for said first information from a second network node, wherein said query includes said first identification key; and
providing said first information to said second network node. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. An emergency services complex apparatus, comprising:
-
an input operable to interconnect said complex to a first communication network;
an output operable to interconnect said complex to the first communication network;
an input operable to interconnect said complex to a second communication network;
an output operable to interconnect said complex to the second communication network;
a coordinate routing database, wherein boundary information for a plurality of emergency service zones is stored on said coordinate routing database;
a positioning server wherein tables of unique identifiers are stored therein, and wherein storage for information related to a request for emergency services is provided. - View Dependent Claims (22, 23)
-
-
24. A method for routing requests for emergency services, comprising:
-
receiving a first request for emergency services;
identifying a first communication device initiating said first request;
providing first location information related to said first request to a first network node;
receiving first and second identifiers from said first network node;
routing said first request for emergency services over a public switched telephone network, wherein said first identifier is used as a called number and said second identifier is used as a calling number. - View Dependent Claims (25, 26, 27)
-
-
28. An emergency service call center system for routing requests for emergency services and information, comprising:
-
an input from a communication network;
an output to the communication network;
an input from a first computer network;
an output to the first computer network;
a call center manager operable to receive a first request for emergency services from at least one of a computer network and the communication network;
a call center database operable to store first information regarding a location, wherein a query comprising first information regarding a location from which the first request for emergency services is transmitted by said call center system over the first computer network, wherein a first identifier is received over the first computer network in response to said query, and wherein said first identifier is associated with the first request for emergency services to allow the first request for emergency services to be routed over the communication network. - View Dependent Claims (29, 30, 31)
-
-
32. A method for routing an emergency call to an appropriate public safety answering point, comprising:
-
receiving at a call center a signal from a communication device;
determining a geographic location of said communication device;
correlating said geographic location of said communication device to a public safety answering point;
obtaining an identification key from an emergency services complex;
placing a telephone call to a public safety answering point over a first communication network, wherein said identification key is associated with said telephone call; and
providing said geographic location information to said public safety answering point over a second communication network. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40)
-
-
41. A method for routing emergency signals from a remote source, comprising:
-
generating in a communication device a signal requesting a response from an emergency service provider;
receiving from a public switched telephone network said signal requesting a response from an emergency service provider at an emergency service call center;
associating said communication device with a geographic location;
querying an emergency services complex for information related to an emergency service zone corresponding to said geographic location of said communication device;
selecting an emergency services routing number, wherein said emergency services routing number comprises a telephone number designating a switch included in an emergency services network;
selecting an emergency services query key, wherein said emergency services query key comprises an identifier;
routing a telephone call from said emergency service call center to a public safety answering point; and
querying said emergency services complex for information related to said communication device. - View Dependent Claims (42, 43, 44, 45, 46)
-
-
47. A system for geographically routing signals requesting emergency services, comprising:
-
a communication device, wherein said communication device is capable of generating a signal requesting emergency services;
a public safety answering point for responding to requests for assistance in a defined geographic area;
an emergency service call center, operable to receive said signal requesting emergency services from said communication device and to initiate a call to deliver said signal requesting emergency services to said public safety answering point;
an emergency services complex, operable to store data concerning a geographic location of said communication device and to correlate an emergency service zone to said geographic location of said communication device, wherein an emergency services routing number and an emergency services query key are associated with said signal requesting emergency services, and wherein said emergency services routing number comprises a called party number and said emergency services query key comprises a calling party number of said call to deliver said signal requesting emergency services initiated by said emergency service call center;
an emergency communications network switch, wherein said switch routes said signal requesting emergency services to at least one of a second emergency communications network switch and a public safety answering point having a geographic area that includes said geographic location of said communication device, wherein said emergency services query key is provided to an automatic location identification system, and wherein location information is returned to said public safety answering point. - View Dependent Claims (48, 49, 50, 51, 52, 53, 54, 55)
-
Specification