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Call classifier using automatic speech recognition to separately process speech and tones

  • US 20030086541A1
  • Filed: 10/23/2001
  • Published: 05/08/2003
  • Est. Priority Date: 10/23/2001
  • Status: Abandoned Application
First Claim
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1. A method for doing call classification on a call to a destination endpoint, comprising the steps of:

  • receiving audio information from the destination endpoint;

    analyzing using automatic speech recognition the received audio information for a first type of classification;

    analyzing using automatic speech recognition the received audio information for a second type of classification; and

    determining a call classification for the destination endpoint in response to the analysis of the first type of classification and the analysis of the second type of classification.

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