System for management of information flow in automotive dealerships
First Claim
1. A system for managing an automotive dealership, wherein all interactions between the automotive dealership and at least one customer of the automotive dealership are captured with a wireless device at the point of customer contact with the automotive dealership;
- said system comprising;
a wireless device, wherein said wireless device is capable of at least one of receiving customer data at the point of customer contact with the automotive dealership, sending at least one query to at least one database;
or displaying at least one of received customer data, processed customer data post receipt of customer data received at the point of customer contact, or queried data from at least one database; and
at least one processing device, wherein said at least one processing device is capable of processing tasks in response to said customer data
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Abstract
A system and method for gathering and managing information about a company'"'"'s customers and potential customers at the point of customer contact with the company and analyzing the information for service and product selling opportunities and for managing the employees of a company. The system and method of the present invention utilizes a wireless device to capture customer information at the point of customer contact. The information once captured is processed and compared against other database records to mine service and product selling opportunities to present to the customer. The mined service and product selling opportunities are presented in real time to the customer through the wireless device. The customer data once captured has tasks associated with it that provide additional selling opportunities. The collected customer data also allows management to monitor the performance of employees relative to each other as well as mine successful selling strategies from the employees with the best performance. The system and method of the present invention is described as an application for an automotive dealership.
39 Citations
39 Claims
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1. A system for managing an automotive dealership, wherein all interactions between the automotive dealership and at least one customer of the automotive dealership are captured with a wireless device at the point of customer contact with the automotive dealership;
- said system comprising;
a wireless device, wherein said wireless device is capable of at least one of receiving customer data at the point of customer contact with the automotive dealership, sending at least one query to at least one database;
ordisplaying at least one of received customer data, processed customer data post receipt of customer data received at the point of customer contact, or queried data from at least one database; and
at least one processing device, wherein said at least one processing device is capable of processing tasks in response to said customer data - View Dependent Claims (2, 3, 4, 5, 6, 7)
- said system comprising;
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8. A method for managing an automotive dealership, wherein all interactions between the automotive dealership and at least one customer of the automotive dealership are captured with a wireless device at the point of customer contact with the automotive dealership;
- said method comprising;
collecting customer data at the point of customer contact with the automotive dealership on a wireless device;
storing said customer data in at least one database;
sending at least one query to at least one database from said wireless device;
displaying on said wireless device at least one received customer data, processed customer data post receipt of customer data received at the point of customer contact, or queried data from at least one database;
managing collected customer information from said wireless device; and
processing tasks in response to said customer data. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
- said method comprising;
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36. A method for managing an automotive dealership from a wireless device comprising:
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receiving customer data from a wireless device;
storing said customer data in at least one database;
processing said customer data with a predefined set of rules;
mining said customer data for selling opportunities; and
sending said selling opportunities to said wireless device.
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37. A method for managing the productivity of at least one employee of an automotive dealership comprising:
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receiving customer data originating from each of said at least one employee, wherein said customer data is collected using a wireless device at the point of customer contact with the automotive dealership;
aggregating customer data received from a plurality of customers from each of said at least one employee into at least one data array, wherein said at least one data array comprises at least one field conveying in real time a performance metric. - View Dependent Claims (38)
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39. A computer readable media, capable of storing instructions for executing the steps of:
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receiving customer data from a wireless device;
storing said customer data in at least one database;
processing said customer data with a predefined set of rules;
mining said customer data for selling opportunities; and
sending said selling opportunities to said wireless device.
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Specification