Survey methods for handheld computers
First Claim
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1. A system for performing surveys regarding services comprising:
- (e) a handheld computer;
(f) data acquisition software for the handheld computer, designed to permit customers to enter data on the handheld computer designed to offer a plurality of customizable questions regarding the services comprising;
(i) identification data for the customer;
(ii) questions regarding the services;
(iii) employee identification data for employees providing the services; and
(iv) questions regarding the services;
(g) interface software on the handheld computer transmit the data acquired on the handheld computer from the hand held computer to a database; and
(h) report software wherein database reports can be produced from the database.
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Abstract
A method for surveying customers and employees using a handheld computer such as a Symbol SPT 1500 handheld device, a relational database and a server hosting the relational database.
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Citations
24 Claims
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1. A system for performing surveys regarding services comprising:
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(e) a handheld computer;
(f) data acquisition software for the handheld computer, designed to permit customers to enter data on the handheld computer designed to offer a plurality of customizable questions regarding the services comprising;
(i) identification data for the customer;
(ii) questions regarding the services;
(iii) employee identification data for employees providing the services; and
(iv) questions regarding the services;
(g) interface software on the handheld computer transmit the data acquired on the handheld computer from the hand held computer to a database; and
(h) report software wherein database reports can be produced from the database.
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2. A computer system for performing a survey using a handheld computer, the hand held computer being connectable to a network link to a server computer, the computer system comprising:
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a network server system disposed in the server computer;
a browser disposed in a client'"'"'s computer, the browser for accessing the network server system;
a handheld computer; and
a dynamic survey system residing on the handheld computer, the dynamic survey system adapted to allow users to construct survey questions for a plurality of surveys on the handheld computer, the dynamic survey system further adapted to present the survey on the handheld computer, and obtain data relative to the survey, the dynamic survey system further adapted to enable the users to access results of the survey located on the server computer using the client computer without requiring the client computer to have a second survey system disposed therein, the dynamic survey system adapted to provide a new survey from a decision tree having a plurality of available surveys if an appropriate response to a previously answered survey question is provided in a first survey. - View Dependent Claims (3, 4, 5, 6, 7)
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8. A networkable computer system having a handheld computer, the handheld computer having a CPU, a memory, a browser, a display device and an input device and a means for conducting an electronic survey comprising software scripts for generating at least one page displayable handheld computer wherein the page comprises a plurality of survey questions accessible by the browser;
- and a relational database application resident in the memory of a second computer, the relational database application having a plurality of tables for storing a plurality of surveys, the electronic survey adapted to provide a new survey from a decision tree having a plurality of available surveys if an appropriate response to a previously answered survey question is provided in a first survey.
- View Dependent Claims (9, 10, 11, 12, 13)
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14. A method for conducting a survey using a handheld computer comprising:
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configuring a plurality of tables in a relational database environment;
populating at least one of the plurality of tables with survey questions in response to input from a handheld computer for a survey creator;
displaying the survey questions on the handheld computer;
viewing the survey questions with the handheld computer by a survey taker;
receiving input to the survey questions via the handheld computer;
transferring the data from the survey questions to a server having the relational database environment; and
providing a new survey from a decision tree having a plurality of available surveys if an appropriate response to a previously answered survey question is provided in a first survey. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. In a system having a server with a memory and network connections to a handheld computer, the server having application software, including a relational database, resident in the memory, a method for invoking the application software from a handheld computer connected to the server by the network connections, the method comprising:
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presenting a sequence of surveys, stored in the relational database;
receiving data via the network connection, inputting data to the sequence of surveys;
analyzing the input; and
responsive to the analysis of the input, invoking the application software to dynamically provide a new survey from a decision tree having a plurality of available surveys if an appropriate response to a previously answered survey question is provided in a first survey. - View Dependent Claims (22, 23, 24)
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Specification