System, method and computer program product for rank assignment
First Claim
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1. A rank assignment system comprising:
- a service information portal section which provides a web page as an input/output interface of information and receives a complaint from the web page;
a master database section which holds product information related to a sales product;
a point calculation section which calculates points for each analysis-determination item used to analyze and determine the complaint, on the basis of a result obtained by analyzing the product information and a preset condition for the result, and totals the points of the analysis-determination items; and
a rank assignment section which assigns a rank to the complaint on the basis of the points totaled by said point calculation section and a preset point range.
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Abstract
A rank assignment system receives input of a complaint from a web page provided as an input/output interface of information, calculates points for each analysis-determination item used to analyze and determine the complaint, on the basis of the result obtained by analyzing product information, held by a matter data base section, related to a sales product, and a preset condition for the result, then totals the points calculated for the analysis-determination items, and assigns a rank to the complaint on the basis of the totaled points and a preset point range.
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Citations
41 Claims
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1. A rank assignment system comprising:
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a service information portal section which provides a web page as an input/output interface of information and receives a complaint from the web page;
a master database section which holds product information related to a sales product;
a point calculation section which calculates points for each analysis-determination item used to analyze and determine the complaint, on the basis of a result obtained by analyzing the product information and a preset condition for the result, and totals the points of the analysis-determination items; and
a rank assignment section which assigns a rank to the complaint on the basis of the points totaled by said point calculation section and a preset point range. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 29, 30)
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20. A rank assignment method comprising:
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receiving input of a complaint from a web page which is provided as an input/output interface of information;
calculating points for each analysis-determination item used to analyze and determine the complaint, on the basis of a result obtained by analyzing product information related to a sales product, which is held by a master database section, and a preset condition for the result;
totaling the points calculated for the analysis-determination items; and
assigning a rank to the complaint on the basis of the totaled points and a preset point range. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28)
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31. A computer program product for rank assignment, comprising:
a computer-readable storage medium having computer-readable program code means embodied in said medium, said computer-readable program code means comprising;
computer readable program code means for receiving input of a complaint from a web page which is provided as an input/output interface of information;
computer readable program code means for calculating points for each analysis-determination item used to analyze and determine the complaint, on the basis of a result obtained by analyzing product information related to a sales product, which is held by a master database section, and a preset condition for the result;
computer readable program code means for totaling the points calculated for the analysis-determination items; and
computer readable program code means for assigning a rank to the complaint on the basis of the totaled points and a preset point range. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
Specification