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System, method and computer program product for rank assignment

  • US 20030088453A1
  • Filed: 11/02/2001
  • Published: 05/08/2003
  • Est. Priority Date: 11/02/2001
  • Status: Abandoned Application
First Claim
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1. A rank assignment system comprising:

  • a service information portal section which provides a web page as an input/output interface of information and receives a complaint from the web page;

    a master database section which holds product information related to a sales product;

    a point calculation section which calculates points for each analysis-determination item used to analyze and determine the complaint, on the basis of a result obtained by analyzing the product information and a preset condition for the result, and totals the points of the analysis-determination items; and

    a rank assignment section which assigns a rank to the complaint on the basis of the points totaled by said point calculation section and a preset point range.

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