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System, method and computer program product for complaint report issue

  • US 20030088454A1
  • Filed: 11/02/2001
  • Published: 05/08/2003
  • Est. Priority Date: 11/02/2001
  • Status: Abandoned Application
First Claim
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1. A complaint-report-issuing system comprising:

  • a master database section which holds product information related to a sales product and a report having no solution;

    a point calculation section which periodically calculates points for each analysis-determination item used to analyze and determine the report on the basis of a result obtained by analyzing the product information and a preset condition for the result and totals the points of the analysis-determination items; and

    a complaint-report-issuing section which issues a complaint report of the report to a host center on the basis of the point totaled by said point calculation section and a preset point range for complaint-report-issuing.

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