Automated information technology management system
First Claim
1. A process for managing an integrated information technology (IT) system having a plurality of components and providing a plurality of services, the process comprising the steps of:
- collecting, at each of the components, usage data indicating an amount of use each component receives in providing each of the services;
reporting the usage data of each component for each service;
constructing a valuation function for valuing each service;
correlating each service with each component used to provide said service; and
determining from said correlated services and components a value of each component and a value of said IT system.
1 Assignment
0 Petitions
Accused Products
Abstract
System and process for managing an IT infrastructure which collects transaction information on a component basis. The transaction data is used to evaluate the contribution of each component of the system as well as the business value of the service, and for the infrastructure as a whole. The usage data is prepared as reports and used in an IT management workflow model to make decisions about such things as the timing of system upgrades, strategic architectural decisions, timing of sunsetting of service components, both hardware and software, and the return-on-investment (ROI) valuation of IT investments. Component values may be assessed on either a volume (number of transactions) basis, or on the discrete dollar value of the transactions supported by the component.
49 Citations
16 Claims
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1. A process for managing an integrated information technology (IT) system having a plurality of components and providing a plurality of services, the process comprising the steps of:
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collecting, at each of the components, usage data indicating an amount of use each component receives in providing each of the services;
reporting the usage data of each component for each service;
constructing a valuation function for valuing each service;
correlating each service with each component used to provide said service; and
determining from said correlated services and components a value of each component and a value of said IT system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for managing an IT infrastructure having a plurality of components for providing a plurality of services, said system comprising:
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an agent associated with each of the components, said agent identifying each transaction of a service performed by said IT infrastructure;
a information collection system for collecting from said agents transaction information relating to each service performed, said system determining from said transaction information which of said components are involved in said transaction. - View Dependent Claims (11)
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12. A system for managing an IT infrastructure comprising:
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an information technology process model which defines a plurality of groups of processes defining information flow for an integrated management model defining the IT infrastructure for a plurality of IT services; and
a plurality of agents for monitoring each component of said IT infrastructure, said agents collecting transaction information identifying each transaction by service type;
said agents reporting over said IT infrastructure transaction information to said information process model whereby said information is used by said model. - View Dependent Claims (13, 14, 15, 16)
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Specification