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Method of and apparatus for customer preference estimation

  • US 20030088459A1
  • Filed: 11/05/2002
  • Published: 05/08/2003
  • Est. Priority Date: 11/08/2001
  • Status: Abandoned Application
First Claim
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1. A method of customer preference estimation for estimating a customer preference with regard to a type of information to be provided, which is adopted in a system that provides a customer with various types of information in conformance to programs for providing various information, comprising:

  • recording in advance sets of information provision history data each indicating an information providing program selection method, a corresponding customer state and a customer response to provided information;

    extracting sets of history data indicating states similar to the customer'"'"'s current state upon receiving a new request for information from the customer;

    adopting an information providing program selection method used in conjunction with history data indicating a best customer response among the extracted sets of history data;

    selecting an information providing program from a program database through the adopted selection method; and

    providing information to the customer in conformance to the selected information providing program.

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