Restaurant management system
First Claim
1. A restaurant service system comprising:
- a server personal digital assistant (PDA) programmed to include each menu item offered to a customer and having an input pen for inputting information into the server PDA, said PDA containing additional information relating to the menu items.
0 Assignments
0 Petitions
Accused Products
Abstract
A restaurant management system that enables the customer to be in direct contact with the server or a fulfillment source at all times, in addition to allowing the restaurant management to monitor service and maintenance throughout the establishment. Keypads are disposed at customer locations and/or service/maintenance locations within the restaurant. The customer keypads are adapted to receive item requests from the customer, while the service/maintenance keypads are adapted to receive information from the service/maintenance personnel to indicate the status of the service or maintenance. The keypads are in wireless communication with a central station and thereby allow a centralized system to monitor and evaluate service efficiency, in addition to controlling service within the establishment. Timers are associated with respective tasks and the fulfillment of the incoming requests from the customers (i.e., directly via keypad or indirectly via service personnel). The timers are checked and determinations as to the efficiency and service of the establishment can be easily made and revised as needed by management.
-
Citations
16 Claims
-
1. A restaurant service system comprising:
a server personal digital assistant (PDA) programmed to include each menu item offered to a customer and having an input pen for inputting information into the server PDA, said PDA containing additional information relating to the menu items. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 13, 14)
-
9. A restaurant management system comprising:
-
a service/maintenance personnel panel disposed at locations within a restaurant that require service and/or maintenance; and
a central station in communication with each service/maintenance panel, said service/maintenance panels providing said central station with information relating to the service/maintenance performed at the location of each respective panel. - View Dependent Claims (10, 11, 12)
-
-
15. A Method for managing a restaurant comprising the steps of:
-
receiving an incoming request for fulfillment;
assigning a time period for response corresponding to the received request;
forwarding the received request to a fulfillment source and starting a timer corresponding to the assigned time period for the received request;
determining whether the assigned time period has expired; and
determining whether the fulfillment source has confirmed fulfillment of the received request when the time period has expired. - View Dependent Claims (16)
-
Specification