Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device
First Claim
1. A system for managing computer system performance, comprising:
- a user system, comprising;
a workstation;
at least one peripheral device in communication with said workstation;
at least one software application executable by said workstation;
a consolidated monitoring tool executable by said workstation; and
a database storing information relating to products installed on said user system; and
a communications link for allowing said user system to communication with a vendor system;
wherein said consolidated monitoring tool performs diagnostics, tuning, and configuration services to said user system.
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0 Petitions
Accused Products
Abstract
An exemplary embodiment of the invention relates to a method and system for managing computer system performance utilizing information acquired over the Internet. The system comprises a user system which further comprises a workstation; at least one peripheral device in communication with the workstation; at least one software application executable by the workstation; a consolidated monitoring tool executable by the workstation; and a database of product data relating to products installed on the user system. The system also comprises a communications link for allowing the user system to communication with a vendor system. The consolidated monitoring tool performs services to the user system including diagnostics, tuning, and configuration utilizing information acquired from the vendor system via the Internet as well as from the user system database.
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Citations
29 Claims
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1. A system for managing computer system performance, comprising:
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a user system, comprising;
a workstation;
at least one peripheral device in communication with said workstation;
at least one software application executable by said workstation;
a consolidated monitoring tool executable by said workstation; and
a database storing information relating to products installed on said user system; and
a communications link for allowing said user system to communication with a vendor system;
whereinsaid consolidated monitoring tool performs diagnostics, tuning, and configuration services to said user system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for managing computer system performance, comprising:
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querying a user system for an inventory of all installed components upon installation of a new component;
building a database of information relating to said installed components;
extracting data relating to said new component and vendor;
connecting to said vendor'"'"'s web site using said data;
retrieving product information relating to said new component;
verifying requirements of said new product against existing installed components; and
configuring said user system based upon said verifying said requirements. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A method for managing computer system performance, comprising:
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monitoring activities occurring on an executing application;
upon encountering an error, intercepting said error, wherein;
if said error is minor;
searching a database for said error;
displaying a corresponding explanation of said error for a user via translation tables in said database; and
displaying a corresponding set of action items for resolving said error or preventing a future occurrence of said error; and
if said error is severe;
providing a detailed explanation of said error;
providing an explanation of a recovery plan underway to correct said error; and
connecting to a vendor for further assistance.
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21. A storage medium encoded with machine-readable computer program code for managing computer system performance, the storage medium including instructions for causing a computer to implement a method, comprising:
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querying a user system for an inventory of all installed components upon installation of a new component;
building a database of information relating to said installed components;
extracting data relating to said new component and vendor;
connecting to said vendor'"'"'s web site using said data;
retrieving product information relating to said new component;
verifying requirements of said new product against existing installed components; and
configuring said user system based upon said verifying said requirements. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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29. A storage medium encoded with machine-readable computer program code for managing computer system performance, the storage medium including instructions for causing a computer to implement a method, comprising:
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monitoring activities occurring on an executing application;
upon encountering an error, intercepting said error, wherein;
if said error is minor;
searching a database for said error;
displaying a corresponding explanation of said error for a user via translation tables in said database; and
displaying a corresponding set of action items for resolving said error or preventing a future occurrence of said error; and
if said error is severe;
providing a detailed explanation of said error;
providing an explanation of a recovery plan underway to correct said error; and
connecting to a vendor for further assistance.
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Specification