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Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device

  • US 20030088549A1
  • Filed: 11/05/2001
  • Published: 05/08/2003
  • Est. Priority Date: 11/05/2001
  • Status: Active Grant
First Claim
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1. A system for managing computer system performance, comprising:

  • a user system, comprising;

    a workstation;

    at least one peripheral device in communication with said workstation;

    at least one software application executable by said workstation;

    a consolidated monitoring tool executable by said workstation; and

    a database storing information relating to products installed on said user system; and

    a communications link for allowing said user system to communication with a vendor system;

    wherein said consolidated monitoring tool performs diagnostics, tuning, and configuration services to said user system.

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