System and method for customer service application customization, integration, and distribution
First Claim
1. A method for distributing an electronic customer relationship management (eCRM) system from a central administrator to a first e-business entity through a second e-business entity to provide a customer service interface between said first entity and customers of said first entity, the method comprising:
- a. providing an eCRM system that is hosted on a server of the central administrator;
b. registering said second entity with the central administrator;
c. providing the second entity with online access to a first module within said system, said first module enabling the second entity to customize said eCRM system;
d. providing the customized system to one or more of the first e-business entities; and
e. providing each one of the first e-business entities with online access to a second module within said system, wherein said second module enables the first entity to create and customize a customer service interface with customers of said first e-business entity.
1 Assignment
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Accused Products
Abstract
A system and method are disclosed for electronically creating, customizing, integrating, and distributing an electronic customer relationship management (eCRM) system for e-businesses. The method calls for the distribution of a hosted product to one or more first-level e-business entities which, in turn, customize and resell the product to one or more second e-business entities. The invention achieves its objectives by providing electronic modules that allow interaction, customization, and integration at various stages within the distribution process.
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Citations
13 Claims
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1. A method for distributing an electronic customer relationship management (eCRM) system from a central administrator to a first e-business entity through a second e-business entity to provide a customer service interface between said first entity and customers of said first entity, the method comprising:
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a. providing an eCRM system that is hosted on a server of the central administrator;
b. registering said second entity with the central administrator;
c. providing the second entity with online access to a first module within said system, said first module enabling the second entity to customize said eCRM system;
d. providing the customized system to one or more of the first e-business entities; and
e. providing each one of the first e-business entities with online access to a second module within said system, wherein said second module enables the first entity to create and customize a customer service interface with customers of said first e-business entity. - View Dependent Claims (2, 3, 4, 5, 6)
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7. In a multi-layered electronic network including a central administrator, a plurality of resellers, a plurality of clients, and a plurality of end-users, in which each said reseller has a plurality of clients and each said end-user is a consumer of one or more of said clients'"'"' products, a method for providing an electronic customer relationship management (eCRM) system including an online customer service interface between each said client and the client'"'"'s respective end-users, the method comprising:
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a. providing a web-based account-builder module hosted on the central administrator'"'"'s server;
b. accessing said central administrator'"'"'s website through a graphical user interface (GUI) window to provide sign-up information for each reseller;
c. in real time, automatically verifying said sign-up information, automatically registering each reseller with the central administrator, and automatically creating an independent account-builder account for each said reseller;
d. providing a web-based account-manager module, which is hosted on the central administrator'"'"'s server, for creating and customizing client-specific eCRM interfaces;
e. accessing the account-builder module by each reseller to create an independent account-manager account for each of said reseller'"'"'s clients;
f. for each reseller, providing each one of said reseller'"'"'s clients with online access to said account-manager module; and
g. accessing said account-manager module by each client to create and customize said client'"'"'s customer service interface, thereby providing an automated distribution scheme for distributing said eCRM system from the central administrator to a plurality of clients through a plurality of resellers. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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Specification