System and method for routing email messages to appropriate ones of geographically distributed email servers

• US 20030088693A1
• Filed: 11/05/2001
• Published: 05/08/2003
• Est. Priority Date: 11/05/2001
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Kataria, Rupinder S., Cheung, Nancy C.
• Application Number:
  US09/993,277
• Publication Number:
  US 20030088693A1
• Time in Patent Office: Days
• US Class Current: 709/238
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression

Abstract

A system and method are disclosed which enable email messages to be routed to an email server determined to be appropriate for handling such email messages without requiring human intervention to accomplish such routing. According to one embodiment, a method is disclosed for routing email messages to an appropriate one of a plurality of distributed email servers without requiring human intervention for such routing. The method comprises receiving an email message at a first server, and executing software on the first server to autonomously determine characteristic information of a user having submitted information included in the email message. Software executes on the first server to autonomously select an appropriate one of a plurality of distributed email servers for receipt of the email message based at least in part on the determined characteristic information of the user, and the email message is routed to the selected email server.

Claims

1. A method of routing email messages to an appropriate one of a plurality of distributed email servers for handling by personnel assigned to such appropriate one without requiring human intervention for said routing, the method comprising:

receiving an email message at a first server;

executing software on said first server to autonomously determine characteristic information of a user having submitted information included in said email message;

executing software on said first server to autonomously select an appropriate one of a plurality of distributed email servers for receipt of said email message based at least in part on said determined characteristic information of said user; and

executing software on said first server to autonomously route said email message to the selected email server.

2. The method of claim 1 wherein said first server is a web server.

3. The method of claim 1 wherein said first server is an email server.

4. The method of claim 3 wherein said first server is a default email server to which email messages are sent from a web server.

5. The method of claim 1 further comprising:

said user submitting information to a web server; and

said web server creating an email message to communicate the submitted information to said first server.

6. The method of claim 1 wherein said characteristic information of said user includes identification of at least one language of said user.

7. The method of claim 1 wherein said characteristic information of said user includes identification of a geographical location of said user.

8. The method of claim 7 wherein said identification of a geographical location of said user identifies a country.

9. The method of claim 1 wherein said executing software on said first server to autonomously select an appropriate email server further comprises:

selecting said appropriate email server based at least in part on said appropriate email server having a characteristic associated therewith that corresponds to the determined characteristic information of said user.

10. The method of claim 9 wherein said characteristic information of said user includes identification of at least one language of said user, and wherein said characteristic associated with the selected email server includes identification of the geographical location of the selected email server as a geographical location in which the language common therein corresponds to the at least one language of said user.

11. The method of claim 9 wherein said characteristic information of said user includes identification of at least one language of said user, and wherein said characteristic associated with the selected email server includes the selected email server having personnel assigned thereto that are capable of communicating in a language common to said at least one language of said user.

12. The method of claim 9 wherein said characteristic information of said user includes identification of a geographical location of said user, and wherein said characteristic associated with the selected email server includes identification of the geographical location of the selected email server as a geographical location that corresponds to the geographical location of said user.

13. The method of claim 1 wherein said characteristic information of said user includes information available from a database.

14. The method of claim 1 wherein said characteristic information of said user includes information conveyed to a web server from said user.

15. A server for autonomously routing email messages received thereby to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one, the server comprising:

communicative coupling to a communication network over which an email message is received;

memory storing computer executable software code;

processor for executing said software code to autonomously determine characteristic information of a user having submitted information included in said email message received via said communicative coupling, for executing said software code to autonomously select an appropriate one of a plurality of distributed email servers for receipt of said email message based at least in part on the determined characteristic information of said user, and for executing said software code to autonomously route said email message to the selected email server.

16. The server of claim 15 wherein said communication network is selected from the group consisting of:

the Internet, an Intranet, an Extranet, a local area network (LAN), a wide area network (WAN), public switched telephone network (PSTN), wireless network, modem to modem connection, and any combination thereof.

17. The server of claim 15 wherein said selected email server is selected based at least in part on said selected email server having a characteristic associated therewith that corresponds to the determined characteristic information of said user.

18. The server of claim 17 wherein said characteristic information of said user includes information identifying at least one language in which said user can communicate, and wherein said characteristic associated with the selected email server includes information identifying that the selected email server is located in a geographic location in which at least one of said at least one language in which said user can communicate is common to said geographic location.

19. A system comprising:

plurality of distributed email servers of an entity communicatively coupled to a communication network;

web server communicatively accessible by at least one processor-based device, said web server executing software thereon to present an interface for said entity to a user accessing said web server via said at least one processor-based device, wherein said interface enables said user to interact therewith to convey information to said entity; and

at least one of said web server and said plurality of geographically distributed email servers executing software to autonomously route information conveyed to said entity from said user as an email message to a selected one of said plurality of distributed email servers determined to be appropriate for handling of said email message.

20. The system of claim 19 wherein at least one of said web server and said plurality of distributed email servers is operable to autonomously select said selected one of said plurality of distributed email servers based at least in part on a characteristic associated with the selected email server corresponding to a characteristic identified for said user.