System and methods for multilevel electronic mail communication programs

• US 20030088824A1
• Filed: 11/08/2001
• Published: 05/08/2003
• Est. Priority Date: 11/08/2001
• Status: Active Grant

• Current Assignee: Harland Clarke Corporation (MX Holdings One LLC)
• Original Assignee: Jordan E. Ayan
• Inventors: Ayan, Jordan E.
• Granted Patent: US 6,769,002 B2
• Time in Patent Office: Days
• US Class Current: 715/500
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing
• CPC Class Codes: Y10S 707/99948 Application of database or data structure, e.g. distributed, multimedia, or image

Abstract

An electronic mail communication system enables a user to create an email message from system supplied content and user supplied content. The system may be configured in accordance with an electronic mail communication program participant hierarchy. Each system user within the communication program is affiliated with a participant, and each participant has access to a respective set of system tools used in the creation of an email message that incorporates system content and user content. Each system user further has a respective level of authority in accordance with the use of system tools based on its participant affiliation.

Claims

1. A system for producing an electronic mail message to be distributed to email recipients on behalf of a participant within a communication program comprised of a hierarchy of participants, the system comprising:

a system content database storing system content items of predefined types that are available for use in said message;

a user content database storing user content items of predefined types created by said communication program participants for use in said message; and

a plurality of system tools for creating said message, said message including system content items and user content items,

wherein access to respective sets of said tools for creating said message is provided to respective participants of said communication program such that each participant may contribute to the creation of said message in the manners provided by its respective set of tools, and

wherein relationships are defined among related tools of the respective sets of said tools such that use of a given tool on behalf of a given participant may control uses of the given tool on behalf of lower affiliated participants within the hierarchy.

2. The system claimed in claim 1, wherein each of said plurality of system tools has an access level associated therewith, and

wherein a system user has access to said system tools in accordance with an affiliation of the system user with one of said participants and further in accordance with an access level granted to the system user.

3. The system claimed in claim 1, wherein said defined relationships among system tools specify at least one of system tools that automatically override contrary uses of the same tool by lower level affiliated participants, and system tools that override contrary uses of the same tool by lower level affiliated participants at the option of the user of the tool.

4. The system claimed in claim 3, wherein said at least one of said system tools comprises a participant affiliation tool for specifying a participant on whose behalf the message is to be distributed.

5. The system claimed in claim 1, wherein said plurality of system tools comprise a system content tool for selecting third party advertisements to be included in the message.

6. The system claimed in claim 1, wherein said plurality of system tools comprise a system content tool for selecting articles to be included in the message.

7. The system claimed in claim 1, wherein said plurality of system tools comprise a user content tool for selecting user content items to be included in the message.

8. The system claimed in claim 1, wherein said plurality of system tools comprise a user content editor tool for creating and editing user content items.

9. The system claimed in claim 1, wherein said plurality of system tools comprise a layout editor tool for specifying a layout of the message.

10. The system claimed in claim 1, wherein said plurality of system tools further comprise an approval tool for approving distribution of the message.

11. The system claimed in claim 1, wherein said plurality of system tools further comprise a scheduler tool for scheduling distribution of the message.

12. The system claimed in claim 1, wherein said plurality of system tools comprise a system content type editor tool for defining said predefined types of system content.

13. The system claimed in claim 1, wherein said plurality of system tools comprise a system content category editor tool for defining categories of system content.

14. The system claimed in claim 1, wherein said plurality of system tools comprise a system content approval tool for approving system content for use in messages.

15. The system claimed in claim 1, wherein said plurality of system tools comprise a user content type editor tool for defining said predefined types of user content items.

16. The system claimed in claim 1, wherein said plurality of system tools comprise an email address group definition editor tool for defining a message distribution list.

17. The system claimed in claim 1, wherein said plurality of system tools comprise an email address group membership editor tool for associating email addresses with message distribution lists.

18. The system claimed in claim 1, wherein said plurality of system tools comprise:

a program creation tool for defining a communication program to be serviced by the system; and

a participant creation tool for defining participants of said communication program.

19. The system claimed in claim 18, wherein defining a participant comprises defining a subset of system tools accessible by system users affiliated with that participant.

20. The system claimed in claim 1, wherein said plurality of system tools comprise a user creation tool for creating a system user affiliated with one of said participants.

21. The system claimed in claim 20, wherein creating a system user comprises specifying an access level for that system user.

22. The system claimed in claim 20, wherein creating a system user comprises specifying system tools accessible to that system user.

23. The system claimed in claim 20, wherein creating a system user comprises specifying a participant affiliation of that system user.

24. The system claimed in claim 1, wherein said plurality of system tools comprise a report generation tool for generating reports comprising aggregate information relating to a given participant and lower affiliated participants.

25. The system claimed in claim 1, wherein said plurality of system tools comprise an accounting manager for tracking use of third party advertisements in messages.

26. The system claimed in claim 1, wherein said plurality of system tools comprise an email distributor for distributing said message to email recipients.

27. The system claimed in claim 26, wherein said email distributor cooperates with an email list manager for managing email group membership lists in accordance with invalid email addresses detected by the email distributor.

28. The system claimed in claim 1, wherein said communication program is a marketing program.

29. The system claimed in claim 1, wherein said electronic mail message is a newsletter.

30. The system claimed in claim 29, further comprising a web page module provided on a participant'"'"'s web page to enable a web page user to subscribe to the newsletter.

31. A system providing tools for producing electronic mail messages to be distributed to email recipients on behalf of a participant within a communication program comprising a plurality of communication program participants, the system comprising:

a system content manager comprising tools for creating, editing and categorizing system content items to be stored on the system for use in messages, said system content manager tools being accessible by a third party content supplier that is not a participant in the communication program;

a user content manager comprising tools for creating user content items by said participants;

an email manager comprising tools for creating messages by selecting system content items and user content items to be included in a message; and

an email list manager comprising tools for creating distribution lists for said messages.

32. The system claimed in claim 31, wherein access to respective sets of said tools is provided to respective participants of said communication program.

33. The system claimed in claim 32, wherein there is a hierarchy of authority among said participants, and

wherein relationships are defined among related tools of the respective sets of tools, said relationships specifying at least one of tools that automatically override contrary uses of the same tool by lower level affiliated participants, and tools that override contrary uses of the same tool by lower level affiliated participants at the option of the user of the tool.

34. The system claimed in claim 31, wherein each of said tools has an access level associated therewith, and

wherein a system user has access to said tools in accordance with an affiliation of the system user with one of said participants and further in accordance with an access level granted to the system user.

35. A system for producing an electronic mail message to be distributed to email recipients on behalf of a participant within a communication program comprising a plurality of communication program participants, the system comprising:

at least one processor; and

computer readable storage media coupled to the at least one processor and having stored therein programming instructions for performing data processing comprising;

providing system tools for creating electronic mail messages;

creating an electronic message in accordance with input provided by a plurality of system users using said system tools; and

distributing the message on behalf of said participant,

wherein respective sets of said system tools are accessible to respective participants within said communication program, and

wherein said message is created on behalf of said participant in accordance with input received from multiple system users associated with respective participants using the respective sets of tools accessible to said respective participants.

36. The system claimed in claim 35, wherein there is a hierarchy of authority among said participants, and

wherein relationships are defined among related system tools of the respective sets of tools, said relationships specifying at least one of system tools that automatically override contrary uses of the same tool by lower level affiliated participants, and system tools that override contrary uses of the same tool by lower level affiliated participants at the option of the user of the tool.

37. The system claimed in claim 35, wherein each of said system tools has an access level associated therewith, and

wherein a system user has access to said system tools in accordance with an affiliation of the system user with one of said participants and further in accordance with an access level granted to the system user.

38. The system claimed in claim 35, wherein at least one of said plurality of system tools enables a system user affiliated with a given participant to specify that its use of that tool controls the use of related system tools by system users affiliated with lower affiliated participants within the hierarchy.

39. The system claimed in claim 38, wherein said at least one tool comprises a participant affiliation tool for specifying a participant on whose behalf the message is to be distributed.

40. The system claimed in claim 35, wherein said plurality of system tools comprise a system content tool for selecting third party advertisements to be included in the message.

41. The system claimed in claim 35, wherein said plurality of system tools comprise a system content tool for selecting articles to be included in the message.

42. The system claimed in claim 35, wherein said plurality of system tools comprise a user content tool for selecting user content items to be included in the message.

43. The system claimed in claim 35, wherein said plurality of system tools comprise a user content editor tool for creating and editing user content items.

44. The system claimed in claim 35, wherein said plurality of system tools comprise a layout editor tool for specifying a layout of the message.

45. The system claimed in claim 35, wherein said plurality of system tools further comprise an approval tool for approving distribution of the message.

46. The system claimed in claim 35, wherein said plurality of system tools further comprise a scheduler tool for scheduling distribution of the message.

47. The system claimed in claim 35, wherein said plurality of system tools comprise a system content type editor tool for defining said predefined types of system content.

48. The system claimed in claim 35, wherein said plurality of system tools comprise a system content category editor tool for defining categories of system content.

49. The system claimed in claim 35, wherein said plurality of system tools comprise a system content approval tool for approving system content for use in messages.

50. The system claimed in claim 35, wherein said plurality of system tools comprise a user content type editor tool for defining said predefined types of user content items.

51. The system claimed in claim 35, wherein said plurality of system tools comprise an email address group definition editor tool for defining a message distribution list.

52. The system claimed in claim 35, wherein said plurality of system tools comprise an email address group membership editor tool for associating email addresses with message distribution lists.

53. The system claimed in claim 35, wherein said plurality of system tools comprise:

a program creation tool for defining a communication program to be serviced by the system; and

a participant creation tool for defining participants of said communication program.

54. The system claimed in claim 53, wherein defining a participant comprises defining a subset of tools accessible by system users affiliated with that participant.

55. The system claimed in claim 35, wherein said plurality of system tools comprise a user creation tool for creating a system user affiliated with one of said participants.

56. The system claimed in claim 55, wherein creating a system user comprises specifying an access level for that system user.

57. The system claimed in claim 55, wherein creating a system user comprises specifying system tools accessible to that system user.

58. The system claimed in claim 55, wherein creating a system user comprises specifying a participant affiliation of that system user.

59. The system claimed in claim 35, wherein said plurality of system tools comprise a report generation tool for generating reports comprising aggregate information relating to a given participant and lower affiliated participants.

60. The system claimed in claim 35, wherein said plurality of system tools comprise an accounting manager for tracking use of third party advertisements in messages.

61. The system claimed in claim 35, wherein said plurality of system tools comprise an email distributor for distributing said message to email recipients.

62. The system claimed in claim 61, wherein said email distributor cooperates with an email list manager for managing email group membership lists in accordance with invalid email addresses detected by the email distributor.

63. The system claimed in claim 35, wherein said communication program is a marketing program.

64. The system claimed in claim 35, wherein said electronic mail message is a newsletter.

65. The system claimed in claim 64, further comprising a web page module provided on a participant'"'"'s web page to enable a web page user to subscribe to the newsletter.

66. A method in a system for providing electronic mail communication on behalf of a participant within a communication program comprising a plurality of communication program participants, the method comprising:

providing system tools for creating electronic mail messages;

creating an electronic message in accordance with input provided by a plurality of system users using said system tools; and

distributing the message on behalf of said participant,

wherein respective sets of said system tools are accessible to respective participants within said communication program, and

wherein said message is created on behalf of said participant in accordance with input received from multiple system users associated with respective participants using the respective sets of tools accessible to said respective participants.

67. The method claimed in claim 66, wherein there is a hierarchy of authority among said participants, and

wherein relationships are defined among related system tools of the respective sets of tools, said relationships specifying at least one of system tools that automatically override contrary uses of the same tool by lower level affiliated participants, and system tools that override contrary uses of the same tool by lower level affiliated participants at the option of the user of the tool.

68. The method claimed in claim 66, wherein each of said system tools has an access level associated therewith, and

wherein a system user has access to said system tools in accordance with an affiliation of the system user with one of said participants and further in accordance with an access level granted to the system user.

69. The method claimed in claim 66, wherein at least one of said plurality of system tools enables a system user affiliated with a given participant to specify that its use of that tool controls the use of related system tools by system users affiliated with lower affiliated participants within the hierarchy.

70. A method for implementing an electronic mail message system, comprising:

providing a plurality of system tools for creating an electronic message;

defining a hierarchy of participants within a communication program to be serviced by said system;

configuring said system to make respective sets of said system tools accessible to respective participants of the communication program; and

defining relationships among related tools of the respective sets of tools, said relationships specifying at least one of system tools that automatically override contrary uses of the same tool by lower level affiliated participants, and system tools that override contrary uses of the same tool by lower level affiliated participants at the option of the user of the tool.

71. The method claimed in claim 70, further comprising creating a plurality of system users, each user being affiliated with one of said participants, each user having access to system tools in accordance with the user'"'"'s participant affiliation and an access level to each of said system tools granted to said user.