System and a method for transacting E-commerce utilizing voice-recognition and analysis

• US 20030093334A1
• Filed: 11/06/2002
• Published: 05/15/2003
• Est. Priority Date: 11/09/2001
• Status: Abandoned Application

• Current Assignee: Ziv Barzilay
• Original Assignee: Ziv Barzilay
• Inventors: Barzilay, Ziv
• Application Number:
  US10/288,579
• Publication Number:
  US 20030093334A1
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/105 Financial transactions and auctions, e.g. bidding auctioneering devices in packet switching networks H04L12/1804
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system for promoting and conducting computerized, E-commerce transactions operated via a wireless network, the system including a mobile, cellular telecommunications device for remote communication; a voice recognition unit for identifying, authenticating, and interfacing with a customer; a central processing unit for processing, managing and implementing the commercial transactions in real time; and at least one customer database for storing a customer'"'"'s orders, purchasing patterns, and promotional offers matched to the customer.

Claims

1. A system for promoting and conducting computerized, E-commerce transactions operated via a wireless network, said system comprising:

a mobile, cellular telecommunications device for remote communication;

a voice recognition unit for identifying, authenticating, and interfacing with a customer;

a central processing unit for processing, managing and implementing said commercial transactions in real time; and

at least one customer database for storing a customer'"'"'s orders, purchasing patterns, and promotional offers matched to said customer.

2. The system as claimed in claim 1, further comprising:

a data transfer unit for interfacing with said customer;

a billing application unit for billing said customer; and

an auto-management system for preparing computerized orders and for inventory and delivery control

3. A method for promoting and conducting computerized E-commerce transactions utilizing a mobile, cellular telecommunications device operated over a wireless network, said method comprising the steps of:

establishing communication with said system;

identifying and authenticating a customer utilizing at least one of voice recognition/analysis tools and data transfer systems;

registering new customers by profile data saved to a customer database;

receiving requests for at least one of a specific commodity, goods, and service;

saving customer requests in said customer database;

providing customer-specific promotional offers and deals for commodities, goods, or services based on prior purchase history for said customer;

conducting remote negotiations and placing an order for at least one of said commodities, goods, or services;

billing said customer;

maintaining inventory control by adjusting inventory counts for specific goods in accordance with the quantity of said goods sold;

arranging for payment and delivery of said at least one of said commodities, goods, and services; and

generating at least one of reports selected from the group comprising management and financial reports, inventory reports, delivery details reports, customer profile reports, reports of new products, and reports of special offers and deals.