Methods and systems for identifying early terminating loan customers
First Claim
1. A method for identifying and retaining customers who are likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, said method comprising the steps of:
- using an early termination model to identify customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract;
notifying those customers of new loan opportunities at competitive loan interest rates; and
cross selling new loans to the customers before the customer early terminates their existing loan.
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Accused Products
Abstract
Methods and systems for identifying and retaining customers who are likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract are disclosed. The method includes the steps of using an early termination model to identify customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, notifying those customers of new loan opportunities at competitive loan interest rates and attempting to cross sell new loans to the customers before the customer early terminates their existing loan.
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Citations
57 Claims
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1. A method for identifying and retaining customers who are likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, said method comprising the steps of:
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using an early termination model to identify customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract;
notifying those customers of new loan opportunities at competitive loan interest rates; and
cross selling new loans to the customers before the customer early terminates their existing loan. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system configured for identifying and retaining customers who are likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, said system comprising:
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a server;
a network; and
at least one computer connected to said server via said network, said server configured to utilize an early termination model to identify customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, notify those customers of new loan opportunities at competitive loan interest rates and attempt to cross sell new loans to the customers before the customer early terminates their existing loan. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A computer programmed to:
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prompt a user to start an analysis of available customer information;
predict customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract using an early termination model; and
prompt a user to notify those customers likely to early terminate of new loan opportunities. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30)
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31. A computer readable medium comprising:
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a record of customer data;
a plurality of rules for using the customer data to identify which customers are likely to early terminate a loan contract; and
a record of customers identified from said plurality of rules. - View Dependent Claims (32, 33, 34, 35, 36)
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37. A method for identifying customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract, said method comprising the steps of:
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selecting, from a electronic interface, a record of customer information;
selecting, from the electronic interface, an early termination model for an analysis of the selected customer information; and
requesting, from the electronic interface, a list of customers identified by the model as being likely to early terminate their existing loans. - View Dependent Claims (38, 39, 40)
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41. Apparatus comprising:
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means for storing customer information;
means for identifying customers likely to terminate an existing loan contract at a date earlier than the loan termination date identified in the loan contract; and
means for prompting a user with an identification of those customers likely to early terminate. - View Dependent Claims (42, 43, 44, 45, 46, 47)
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48. A database comprising:
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data corresponding to customer information;
data corresponding to rules for using the customer information to identify which customers are likely to early terminate a loan contract; and
data corresponding to customers identified from said data corresponding to the rules. - View Dependent Claims (49, 50, 51, 52, 53)
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54. A database comprising:
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data corresponding to customer information; and
at least one rule to be applied to the customer information to identify customers likely to early terminate a loan. - View Dependent Claims (55, 56, 57)
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Specification