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Method and apparatus for sharing customer data

  • US 20030097339A1
  • Filed: 11/16/2001
  • Published: 05/22/2003
  • Est. Priority Date: 11/16/2001
  • Status: Abandoned Application
First Claim
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1. A telecommunication system for transmitting customer data corresponding to a customer, to an agent of an automatic call distributor (ACD), the ACD connected to the telecommunication system through a public switched telephone network (PSTN), the telecommunication system comprising:

  • a customer data processor configured to handle two way communication between the customer and the agent of the ACD, the customer data processor configured to store and process customer data provided by the customer;

    a data encrypter operatively coupled to the customer data processor and configured to encrypt the customer data;

    the customer data processor configured to transmit the encrypted customer data to the ACD upon receiving a predetermined signal; and

    a customer data interpreter operatively coupled to the ACD for receiving and decrypting the encrypted customer data to facilitate presentation of the customer data to the agent.

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