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Web-based method and system for providing expert information on selected matters

  • US 20030101083A1
  • Filed: 10/30/2001
  • Published: 05/29/2003
  • Est. Priority Date: 10/30/2001
  • Status: Active Grant
First Claim
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1. A method for providing expert information from a pool of experts using a server system coupled to a centralized database and at least one client system, said method comprising the steps of:

  • displaying information on the client system identifying alternative paths for assistance to the user;

    receiving a request from the client system based on an alternative path selected by the user;

    accessing the database within the server system comprising a pool of experts, the database storing expert information relating to each expert in the pool of experts;

    cross-referencing user information with expert information;

    displaying expert information including expert availability information on the client system through an applet downloaded from the server system when a user calls upon an expert to seek assistance; and

    contacting the expert based on user selected expert information inputted into the client system.

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