System for accessing different resources having the same identification code

• US 20030103495A1
• Filed: 12/04/2002
• Published: 06/05/2003
• Est. Priority Date: 12/05/2001
• Status: Active Grant

• Current Assignee: Unify GmbH & Co. KG (Atos SE)
• Original Assignee: Siemens AG
• Inventors: Rist, Claus, Schroeter, Otto
• Granted Patent: US 7,006,619 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

A system having at least two communication systems which manage resources in each case, in which in each case an identification code is assigned to the resources for identification, and in which the resources managed by a single communication system can be differentiated on the basis of their identification codes, and having at least one application for controlling and/or monitoring the resources by transmitting messages comprising the identification code of the respective resource between the at least one application and the communication systems, characterized in that an extension of all identification codes is provided for differentiating the resources, which extension is performed at least by every communication system when sending messages and comprises an unambiguous identifier of the sending communication systems, at least whenever a plurality of resources have the same non-extended identification code in each case.

Claims

1. A system comprising:

a plurality of resources;

at least two communication systems, each of which manages a plurality of resources, each communication system identifying and differentiating the resources associated therewith on the basis of identification codes assigned to the resources;

an application for communicating with the resources via messages, each message comprising the identification code assigned to the resource to which communication is intended, the messages being communicated between the application and the communication systems; and

extension units provided respectively in the communication systems, to add extensions to the identification codes at least whenever a plurality of resources have the same identification code, the extension being added at least for messages transmitted to the application to uniquely identify the communication system transmitting the message.

2. The system as claimed in claim 1, wherein the communication systems exchange the messages with the application via a telephony server.

3. The system as claimed in claim 2, wherein

the telephone server is interposed between the application and the communication systems such that messages for the application are transmitted from the communication systems to the telephone server, and

the telephony server has a conversion unit for the messages transmitted from the communication systems to the telephony server, to convert extensions associated with the messages into identifiers that are transmitted together with the messages to the application.

4. The system as claimed in claim 3, wherein the application comprises:

an interrogation unit to determine whether the communication systems contain extension units and determine whether the telephony server contains a conversion unit; and

a control unit to activate and deactivate the extension unit and the conversion units remotely from the application.

5. The system as claimed in claim 3, wherein the telephony server uses the identifier to transmit the messages to the application in international format with a subscriber number for the resource.

6. The system as claimed in claim 1, wherein the application is a Computer Telephony Integration application.

7. The system as claimed in claim 1, wherein the application exchanges messages in a Telephony Application Programming Interface data format.

8. The system as claimed in claim 1, wherein the application exchanges messages in a Computer Supported Telephony Application Phase III data format.

9. The system as claimed in claim 3, wherein at least one of the extension units of the communication systems and the conversion unit of the telephony server is switchable between using extensions and not using extensions.

10. The system as claimed in claim 1, wherein the application comprises:

an interrogation unit to determine whether the communication systems respectively contain extension units; and

a control unit to activate and deactivate the extension units remotely from the application ability to use identification codes (100-7899) extended by the identifier (@1, @2, @3) can be interrogated on the telephony server (4) or on a communication system (1, 2, 3) by the at least one application (20) and the use of the extension of the identification codes (100-7899) can be turned on and off by the at least one application (20)].

11. The system as claimed in claim 1, wherein the identification codes of the resources are in a Switching Function Representation data format of standard ECMA-269.

12. The system as claimed in claim 5, wherein the application is a Computer Telephony Integration application.

13. The system as claimed in claim 12, wherein the application exchanges messages in a Telephony Application Programming Interface data format.

14. The system as claimed in claim 12, wherein the application exchanges messages in a Computer Supported Telephony Application Phase III data format.

15. The system as claimed in claim 13, wherein at least one of the extension units of the communication systems and the conversion unit of the telephony server is switchable between using extensions and not using extensions.

16. The system as claimed in claim 14, wherein at least one of the extension units of the communication systems and the conversion unit of the telephony server is switchable between using extensions and not using extensions.

17. The system as claimed in claim 15, wherein the application comprises:

an interrogation unit to determine whether the communication systems contain extension units and determine whether the telephony server contains a conversion unit; and

a control unit to activate and deactivate the extension units and the conversion unit remotely from the application.

18. The system as claimed in claim 16, wherein the application comprises:

an interrogation unit to determine whether the communication systems contain extension units and determine whether the telephony server contains a conversion unit; and

a control unit to activate and deactivate the extension units and the conversion unit remotely from the application.

19. The system as claimed in claim 1, wherein an extension is added to all of the identification codes contained in the messages transmitted to the application.

20. The system as claimed in claim 1, wherein whenever a plurality of resources have the same identification code, an extension is added for messages transmitted to the application and for messages transmitted to the communication systems.

21. The system as claimed in claim 1, wherein an extension is added to all of the identification codes contained in the messages transmitted to the application and to all of the identification codes contained in the messages transmitted to the communication systems.

22. The system as claimed in claim 1, wherein the application controls the resources.

23. The system as claimed in claim 22, wherein the application monitors the resources.

24. The system as claimed in claim 1, wherein the application monitors the resources.

25. The system as claimed in claim 1, wherein there are a plurality of applications.

26. The system as claimed in claim 1, wherein each communication system manages resources having identification codes that uniquely identify the resources managed by the communication system.