Enabling caller controlled hold queue position adjustment
First Claim
Patent Images
1. A method for caller position adjustment within a calling queue comprising:
- detecting an advancement token earned by a caller at a calling queue; and
responsive to a redemption value of said advancement token, adjusting a position of said caller within said calling queue, such that said caller is allowed control over said position within said calling queue.
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Accused Products
Abstract
A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.
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Citations
57 Claims
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1. A method for caller position adjustment within a calling queue comprising:
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detecting an advancement token earned by a caller at a calling queue; and
responsive to a redemption value of said advancement token, adjusting a position of said caller within said calling queue, such that said caller is allowed control over said position within said calling queue. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for caller position adjustment within a calling queue comprising:
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a calling queue for holding a call from a caller;
means for detecting an advancement token at said calling queue, wherein said advancement token is earned by said caller; and
means responsive to a redemption value of said advancement token, for adjusting a position of said caller within said calling queue. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A computer program product for caller position adjustment within a calling queue comprising:
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a recording medium;
means, recorded on said recording medium, for detecting an advancement token at a calling queue, wherein said advancement token is earned by said caller; and
means, recorded on said recording medium, for adjusting a position of said caller within said calling queue according to a redemption value of said advancement token. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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29. A method for earning an adjustment in a position within a call hold queue, comprising:
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receiving at least one call transferred from a call hold queue;
enabling a caller of said at least one call to participate in at least one position adjustment service; and
responsive to a result of said caller participation in said at least one position adjustment service, transferring a token for directing adjustment of a position of said at least one call within said call hold queue. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A system for earning an adjustment in a position within a call hold queue, comprising:
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a token advancement system for receiving a call transferred from a call hold queue;
means for enabling a caller of said at least one call to participate in at least one position adjustment service; and
means responsive to a result of said caller participation in said at least one position adjustment service, for transferring a token for directing adjustment of a position of said at least one call within said call hold queue. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52)
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53. A computer program product for earning an adjustment in a position within a call hold queue, said computer program product comprising:
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a recording medium;
means, recorded on said recording medium, for receiving at least one call;
means, recorded on said recording medium, for enabling a caller of said at least one call to participate in at least one position adjustment service; and
means, recorded on said recording medium, for enabling transfer of a token reflective of said caller participation for directing adjustment of a position of said at least one call within a call hold queue. - View Dependent Claims (54, 55, 56, 57)
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Specification