Telephony system paging system and method
First Claim
1. A computerized telephony dynamic paging system comprising:
- a paging system database containing properties associated with at least one contact party and at least one trigger condition;
a condition monitor, adapted to monitor conditions of a call campaign being processed by a computer telephony system, to detect at least one trigger condition;
a pager telephone call processor, responsive to a detected trigger condition and said paging system database, for generating and processing a pager telephone call upon the detection of said at least one trigger condition; and
a pager graphical user interface (P-GUI), for facilitating the control of said dynamic paging system by a system user.
23 Assignments
0 Petitions
Accused Products
Abstract
A dynamic paging system and method, especially adapted for use in a computer telephony system wherein the dynamic paging system includes a condition monitor adapted to monitor conditions of a computer telephony system and, upon the occurrence of one or more pre-defined conditions, to trigger the placement of a pager telephone call by a pager telephone call processor that generates and sends a pager telephone call. The system also includes a pager graphical user interface (P-GUI) which is configured to facilitate the changing or modification of a pager telephone number to be dialed by a person with little or no computer programming expertise.
7 Citations
5 Claims
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1. A computerized telephony dynamic paging system comprising:
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a paging system database containing properties associated with at least one contact party and at least one trigger condition;
a condition monitor, adapted to monitor conditions of a call campaign being processed by a computer telephony system, to detect at least one trigger condition;
a pager telephone call processor, responsive to a detected trigger condition and said paging system database, for generating and processing a pager telephone call upon the detection of said at least one trigger condition; and
a pager graphical user interface (P-GUI), for facilitating the control of said dynamic paging system by a system user. - View Dependent Claims (2, 3)
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4. A method of contacting an assigned contact party upon the occurrence of at least one pre-defined condition during the processing of a telephone call campaign by a computer telephony system, said method comprising the acts of:
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defining and assigning at least one contact party to said telephone call campaign being processed by said computer telephony system;
defining and assigning at least one condition to trigger a pager telephone call to said at least one contact party during the processing of said telephone call campaign by said computer telephony system;
storing properties associated with said at least one contact party and said at least one triggering condition in a paging system database;
monitoring said telephone call campaign during its processing to detect the occurrence of said at least one triggering condition; and
generating and processing a pager telephone call upon the detection of said at least one triggering condition. - View Dependent Claims (5)
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Specification