Warranty method and system
First Claim
1. A method for compensating loss resulting from unexpected outcome of service or unanticipated product performance, comprising the steps of:
- a. providing an option to purchase a warranty prior to or during product purchase or service engagement, the warranty compensating loss resulting from the respective service provided or product purchased;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss.
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Accused Products
Abstract
The present invention compensates loss resulting from unexpected outcome of service or unanticipated product performance. A consumer is provided an option to purchase a warranty prior to or during product purchase or service engagement, the warranty offering pre-determined levels of award calculated from a probabilistic, multi-variable process. Each level of award is associated with a warranty purchase price and a degree of variation of actual outcome from expected outcome. For medical services, variables could include age and gender of the patient, skill level and history of the doctor, quality of the hospital, difficulty of the procedure, type of medical equipment used, prior condition of the patient, geographic location and patient profile. The warranty could require the physician to provide additional medical or surgical care, without charge, to optimize actual outcome prior to granting an award.
102 Citations
42 Claims
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1. A method for compensating loss resulting from unexpected outcome of service or unanticipated product performance, comprising the steps of:
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a. providing an option to purchase a warranty prior to or during product purchase or service engagement, the warranty compensating loss resulting from the respective service provided or product purchased;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method providing award for unexpected medical outcomes, comprising the steps of:
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a. providing an option to purchase a warranty prior to or during engagement of medical treatment, the warranty providing award for unexpected outcome;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss. - View Dependent Claims (18, 19, 20)
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21. A method for implementing a warranty program to compensate patients of lasik eye surgery that attain less than expected post-treatment visual capability, comprising the steps of:
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a. providing an option to purchase a warranty prior to undergoing lasik eye surgery, the warranty providing award for less than expected post-treatment visual capability;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with post-treatment visual capability, whereby a warranty purchase initiates warranty coverage and award applicability;
c. determining post-treatment visual capability; and
d. providing the level of award associated with the post-treatment visual capability. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A method providing award for unexpected outcomes resulting from product use, comprising the steps of:
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a. providing an option to purchase a warranty prior to or during product purchase, the warranty providing award for unexpected outcome;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss.
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35. A computer-readable medium that configures a computer system to perform a method for compensating loss resulting from unexpected outcome of service or unanticipated product performance, the method comprising the steps of:
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a. providing an option to purchase a warranty prior to or during product purchase or service engagement, the warranty compensating loss resulting from the respective service provided or product purchased;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss.
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36. A computer-readable medium that configures a computer system to perform a method for providing award for unexpected medical outcomes, the method comprising the steps of:
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a. providing an option to purchase a warranty prior to or during engagement of medical treatment, the warranty providing award for unexpected outcome;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss.
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37. A computer-readable medium that configures a computer system to perform a method for compensating patients of lasik eye surgery that attain less than expected post-treatment visual capability, the method comprising the steps of:
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a. providing an option to purchase a warranty prior to undergoing lasik eye surgery, the warranty providing award for less than expected post-treatment visual capability;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with post-treatment visual capability, wherein warranty purchase initiates warranty coverage and award applicability;
c. determining post-treatment visual capability; and
d. providing the level of award associated with the post-treatment visual capability.
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38. A computer-readable medium that configures a computer system to perform a method for providing award for unexpected outcomes resulting from product use, the method comprising the steps of:
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a. providing an option to purchase a warranty prior to or during product purchase, the warranty providing award for unexpected outcome;
b. offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. determining the degree of loss associated with the warranty event; and
d. providing the level of award associated with the determined degree of loss.
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39. A computer-readable medium that stores a program for compensating loss resulting from unexpected outcome of service or unanticipated product performance, the program comprising:
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a. means for providing an option to purchase a warranty prior to or during product purchase or service engagement, the warranty compensating loss resulting from the respective service provided or product purchased;
b. means for offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, wherein a warranty purchase creates a warranty event;
c. means for determining the degree of loss associated with the warranty event; and
d. means for providing the level of award associated with the determined degree of loss.
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40. A computer-readable medium that stores a program for providing award for unexpected medical outcomes, comprising:
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a. means for providing an option to purchase a warranty prior to or during engagement of medical treatment, the warranty providing award for unexpected outcome;
b. means for offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. means for determining the degree of loss associated with the warranty event; and
d. means for providing the level of award associated with the determined degree of loss.
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41. A computer-readable medium that stores a program for implementing a warranty program to compensate patients of lasik eye surgery that attain less than expected post-treatment visual capability, comprising:
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a. means for providing an option to purchase a warranty prior to undergoing lasik eye surgery, the warranty providing award for less than expected post-treatment visual capability;
b. means for offering various, pre-determined levels of award with the warranty, each level of award associated with post-treatment visual capability, whereby a warranty purchase initiates warranty coverage and award applicability;
c. means for determining post-treatment visual capability; and
d. means for providing the level of award associated with the post-treatment visual capability.
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42. A computer-readable medium that stores a program for providing award for unexpected outcomes resulting from product use, comprising:
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a. means for providing an option to purchase a warranty prior to or during product purchase, the warranty providing award for unexpected outcome;
b. means for offering various, pre-determined levels of award with the warranty, each level of award associated with a degree of loss, the degree of loss based on a degree of variation of actual outcome from expected outcome, wherein a warranty purchase creates a warranty event;
c. means for determining the degree of loss associated with the warranty event; and
d. means for providing the level of award associated with the determined degree of loss.
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Specification