Remote monitoring system for uninterruptible power supply

• US 20030105675A1
• Filed: 09/18/2002
• Published: 06/05/2003
• Est. Priority Date: 11/30/2001
• Status: Active Grant

• Current Assignee: Toshiba Mitsubishi-Electric Industrial Systems Corporation (Toshiba Corporation)
• Original Assignee: Mitsubishi Denki Kabushiki Kaisha (Mitsubishi Electric Corporation)
• Inventors: Saitou, Hisaaki
• Granted Patent: US 6,756,894 B2
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

The remote monitoring system for uninterruptible power supply includes a screen for allowing a particular customer possessing a power facility and intending to receive the remote maintenance service to input a customer identification information of himself. The remote monitoring system for uninterruptible power supply also includes a screen based on the inputted customer identification information for allowing the particular customer to view a particular remote maintenance record file 16 capable of being transmitted through a communication line and in which a maintenance information regarding the power facility including the uninterruptible power supply is described. The remote monitoring system for uninterruptible power supply further includes a device that has a screen for allowing the particular customer to transmit an order through the communication line based on the particular remote maintenance record file 16.

Claims

1. A remote monitoring system for uninterruptible power facility in which remote maintenance service is carried out by a remote maintenance service provider based on a contract between said remote maintenance service provider and a customer, the remote monitoring system for interruptible power supply includes:

means of providing a screen for allowing a particular customer to input customer identification information of the particular customer who possesses a power facility including an uninterruptible power supply and intends to receive the remote maintenance service;

means of providing a screen for allowing said particular customer to view a particular remote maintenance record file capable of being transmitted by communication means and in which a maintenance information about the power facility including the uninterruptible power supply, being an object of receiving an order of the remote maintenance service, is described; and

means of providing a screen for allowing said particular customer to transmit an order using the electronic communication means based on said particular remote maintenance record file.

2. The remote monitoring system according to claim 1 includes:

means of providing a screen for allowing said customer to view a standard maintenance record file for a general customer.

4. The remote monitoring system according to claim 1 includes:

means of providing a screen for allowing a provider to input any article information or inspection information of a power facility including an uninterruptible power supply, being a subject of receiving an order for the remote maintenance service, and;

means of preparing a particular remote maintenance record file 16 for a particular customer capable of being transmitted by communication means and in which said article information is described, using said article information and inspection information, and a standard remote maintenance record file for a general customer capable of being transmitted by communication means, being different from said particular remote maintenance record file, and in which said article information is described, and;

means for providing a screen for allowing said customer to input any customer identification information of the customer, and;

means of providing a screen based on said customer identification information to allow said customer to view information of said particular remote maintenance record file or said standard remote maintenance record file.

3. A remote monitoring system for interruptible power supply in which a remote maintenance service is carried out by a remote maintenance service provider, based on a contract between said remote maintenance service provider and a customer, the remote monitoring system for interruptible power supply includes:

means of providing a screen for allowing to input article information about power supply equipment including an uninterruptible power supply, being an object of receiving an order of the remote maintenance service;

means of preparing a particular remote maintenance record file 16 for a particular customer capable of being transmitted by communication means and in which any article information is described using said article information about said power supply equipment or electric appliance, and/or a standard maintenance record file for a general customer capable of being transmitted by communication means, being different from said particular remote maintenance record file for a particular customer, and in which said article information is described; and

means of providing said prepared particular remote maintenance record file or said standard maintenance record file.

5. A remote monitoring system for uninterruptible power facility including a remote maintenance contract receiving device through communication means, and in which remote maintenance service is carried out by a remote maintenance service provider, based on a contract between said remote maintenance service provider and a customer, the remote monitoring system for interruptible power supply includes:

a transmitter-receiver for conducting transmission/receiving of information to and from a particular customer side;

a storage device for storing a remote maintenance record file capable of being transmitted by communication means and in which information of the power facility, being an object of receiving an contract for a remote maintenance contract, is described; and

a processor for conducting processing with the use of said transmitter-receiver and said storage device;

wherein when said transmitter-receiver receives any customer identification information showing that he is a particular customer from said particular customer side terminal, said processor reads out said remote maintenance record file corresponding to said customer identification information, said remote maintenance record file having been read out is transmitted to said particular customer side terminal by means of said transmitter-receiver, and the transmitter-receiver is caused to receive any maintenance information based on said particular maintenance record and capable of being transmitted using communication means.

6. The remote monitoring system according to claim 5,

wherein the storage device for storing information of a standard remote maintenance record file capable of being transmitted by communication means for a general customer;

and

said transmitter-receiver receives a customer identification information from said customer terminal, said processor reads said maintenance record or said standard maintenance information out of said storage device based on said customer identification information, and causes said transmitter-receiver to transmit the read maintenance record to said customer side terminal or said provider side terminal.

7. The remote monitoring system according to claim 5,

Wherein the storage device for storing electric equipment information received by said transmitter-receiver, the information being relevant to a power facility including an uninterruptible power supply, being an object of a remote maintenance service contract;

and

said processor prepares, using the electric equipment information stored in said storage device, a remote maintenance record file for a particular customer capable of being transmitted by communication means and in which said electric equipment information is described, and a standard remote maintenance record file for a general customer being different from said particular remote maintenance record file and in which said electric equipment information is described.