Method and system for contextual prioritization of unified messages
First Claim
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1. A system allowing for the contextual prioritization of messages, comprising a message handler operative to interface with a communications network to receive and send messages for at least one user;
- a relevance engine operative to compute the relevance of a received message based on the recipient user'"'"'s context relative to at least one attribute of the received message; and
a message interface operative to facilitate the sending and retrieval of messages for the at least one user.
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Abstract
Methods, apparatuses and systems allowing for the contextual prioritization of messages and, in one embodiment, unified messages. Embodiments of the present invention are operative to associate a relevance measure to unified messages by computing the context of the message in relation to both the message recipient and the message initiator. Relevance measures, in one embodiment, allow for a contextual prioritization of unified messages into a plurality of context-based categories.
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51 Claims
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1. A system allowing for the contextual prioritization of messages, comprising
a message handler operative to interface with a communications network to receive and send messages for at least one user; -
a relevance engine operative to compute the relevance of a received message based on the recipient user'"'"'s context relative to at least one attribute of the received message; and
a message interface operative to facilitate the sending and retrieval of messages for the at least one user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method allowing for the contextual prioritization of messages in a messaging system, comprising
receiving a message from an initiator on behalf of a recipient user; -
computing the recipient user'"'"'s context relative to the received message;
categorizing the received message into one of a plurality of prioritization categories based at least in part on the recipient user'"'"'s context relative to the received message. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. An apparatus allowing for the contextual prioritization of messages, comprising
a recipient context module operative to compute a recipient user'"'"'s context in relation to a received message; -
an initiator context module operative to determine the context of the initiator relative to a received message;
a relevance engine operably coupled to a communications network to monitor the transmission and receipt of messages for at least one user, wherein the relevance engine is operative to compute the relevance of a received message based, at least in part, on the recipient user'"'"'s context relative to at least one attribute of the received message, wherein the relevance engine is operative to pass received messages to the recipient context module, and wherein the relevance engine is operative to pass received messages associated with initiator'"'"'s unknown to the recipient user to the initiator context module. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51)
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Specification