Routing of emergency calls based on geographic location of originating telephone end office
First Claim
1. A method for routing requests for emergency services, comprising:
- receiving information identifying a request for emergency services;
determining a location of a switch through which said request originated; and
identifying an emergency service zone for said location of said switch.
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Accused Products
Abstract
The present invention is related to the delivery of requests for emergency service initially handled by an emergency service call center to a public safety answering point. The invention additionally allows for enhancement information to be provided to a public safety answering point operator visually in connection with calls routed to that public safety answering point. This information may include caller identification, and additional information, such as information regarding the location of the caller and the nature of the emergency. Furthermore, the routing of requests for emergency service to an appropriate public safety answering point can be accomplished for requests received over a wide geographic area. In particular, requests can be appropriately routed even though they may originate from locations encompassed by different emergency network tandems. The present invention is particularly well suited for use in connection with poison control or triage centers serving areas encompassed by more than one emergency network tandem.
407 Citations
29 Claims
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1. A method for routing requests for emergency services, comprising:
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receiving information identifying a request for emergency services;
determining a location of a switch through which said request originated; and
identifying an emergency service zone for said location of said switch. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for routing calls requesting emergency services, comprising:
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receiving at a call center a first request for emergency services;
determining a location of a first switch through which said first request originated;
routing said first request to a first public safety answering point. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A system for routing emergency calls from a call center, comprising:
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a service control point, wherein public switched telephone network data is available from said service control point;
an emergency services complex;
a communication channel between said service control point and said emergency services complex, wherein an identifier for a request for emergency services is passed from said service control point to said emergency services complex, and wherein an originating point code associated with said request for emergency services is passed from said service control point to said emergency services complex. - View Dependent Claims (25)
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26. An emergency services complex, comprising:
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an interconnection to a telecommunication system;
an automatic location identification system, operable to translate a first office point code received from said interconnection to a first geographic position;
a coordinate routing database, operable to correlate said first geographic position to a first emergency service network. - View Dependent Claims (27, 28, 29)
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Specification