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Automated service support of software distribution in a distributed computer network

  • US 20030110248A1
  • Filed: 02/08/2001
  • Published: 06/12/2003
  • Est. Priority Date: 02/08/2001
  • Status: Abandoned Application
First Claim
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1. A computer service method for selectively creating job tickets in response to error alerts, the error alerts being created during package distribution on a computer network comprising a plurality of network devices and including information related to package distribution failure, the method comprising:

  • receiving an error alert;

    processing the error alert to identify a failure type from the failure information;

    updating an error tracking file comprising tracking values for each of the failure types to incrementally change a tracking number for the identified failure type;

    comparing the updated tracking value for the identified failure type to a threshold limit for the identified failure type to determine if the threshold limit is exceeded; and

    when the comparing determines the threshold limit is exceeded, creating a job ticket including at least a portion of the failure information from the error alert to initiate service in the computer network.

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