Method for analyzing printer faults
First Claim
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1. A method of diagnosing a printer problem, comprising:
- providing printer diagnostic data, wherein printer diagnostic data comprises data pertaining to operation of a printer at a time of a printer fault;
parsing the printer diagnostic data into components;
executing a rule comprising;
comparing each component with a corresponding reference value to generate a comparison result;
correlating the comparison result with a set of actions including solutions;
wherein, if there is a correlation between the comparison result and a solution, identifying the solution.
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Abstract
A method of diagnosing a printer problem includes correlating a wide range of printer data types with suggested solutions. Printer diagnostic data, which may include usage information and printer status information collected over a period of time, is parsed into individual components. The components are then input into a set of rules. Each rule compares each component with a corresponding reference value to generate a comparison result, correlates the comparison result with a set of actions including solutions, and if there is a correlation between the comparison result and a solution, providing the solution.
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Citations
11 Claims
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1. A method of diagnosing a printer problem, comprising:
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providing printer diagnostic data, wherein printer diagnostic data comprises data pertaining to operation of a printer at a time of a printer fault;
parsing the printer diagnostic data into components;
executing a rule comprising;
comparing each component with a corresponding reference value to generate a comparison result;
correlating the comparison result with a set of actions including solutions;
wherein, if there is a correlation between the comparison result and a solution, identifying the solution. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification