Logging calls according to call context
First Claim
1. A method for controlling call logging, comprising:
- detecting a context for a call;
accessing at least one context based logging request valid for said context for said call; and
logging said context according to said context based logging request.
6 Assignments
0 Petitions
Accused Products
Abstract
A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.
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Citations
47 Claims
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1. A method for controlling call logging, comprising:
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detecting a context for a call;
accessing at least one context based logging request valid for said context for said call; and
logging said context according to said context based logging request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for controlling call logging, comprising:
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a logging controller communicatively connected to a trusted telephone network;
means for detecting a context for a call at said logging controller;
means for accessing at least one context based logging request valid for said context for said call; and
means for logging said context according to said context based logging request. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 35, 40)
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31. A computer program product for controlling call logging, comprising:
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a recording medium;
means, recorded on said recording medium, for detecting a context for a call;
means, recorded on said recording medium, for accessing at least one context based logging request valid for said context for said call; and
means, recorded on said recording medium, for logging said context according to said context based logging request. - View Dependent Claims (32, 33, 36, 37, 38, 39)
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41. A method for controlling call receipts, comprising:
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logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and
responsive to a request by said particular party, controlling output of said logged context entry to said particular party as a receipt for said call. - View Dependent Claims (42, 43)
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44. A system for controlling call receipts, comprising:
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means for logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and
means responsive to a request by said particular party, for controlling output of said logged context entry to said particular party as a receipt for said call. - View Dependent Claims (45, 46)
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47. A computer program product for controlling call receipts, comprising:
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a recording medium;
means, recorded on said recording medium, for logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and
means, recorded on said recording medium, for controlling output of said logged context entry to a requesting party as a receipt for said call.
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Specification