System and method for establishing a connection between parties based on their availability

• US 20030112948A1
• Filed: 12/19/2001
• Published: 06/19/2003
• Est. Priority Date: 12/19/2001
• Status: Abandoned Application

• Current Assignee: Callcast Incorporated
• Original Assignee: Callcast Incorporated
• Inventors: Brown, Wendell, Trenchard, William J.
• Application Number:
  US10/040,201
• Publication Number:
  US 20030112948A1
• Time in Patent Office: Days
• US Class Current: 379/207.04
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2203/105 Financial transactions and auctions, e.g. bidding auctioneering devices in packet switching networks H04L12/1804
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/565 relating to time schedule aspects
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A system and method for establishing a voice (or data) connection between two parties based on their availability. The system receives from a first subscriber a call request involving a second subscriber. The second subscriber may be identified by telephone number or other identifier. The system automatically detects the availability of the second subscriber through subscriber input, proactive availability testing, a tool executing on the subscriber'"'"'s computing or communication device, etc. When the first subscriber and second subscriber are determined to be available, the system signals a call processor to establish a voice connection between them. Subscribers may configure various preferences, including default rules regarding their availability for all or certain types of calls, how to classify calls (e.g., by caller identity, date, time, nature of call). The system may help establish anonymous calls or reach a party matching specified parameters (e.g., pizza shop, customer service department of an organization).

Claims

1. An automated method of establishing a voice connection between a caller and a called party, comprising:

receiving a voice connection request from a caller;

determining the availability of a called party for a first voice connection with the caller; and

automatically establishing said first voice connection between the caller and the called party when both the caller and the called party are available.

2. The method of claim 1, further comprising receiving an identifier of the called party.

3. The method of claim 2, wherein said identifier comprises a telephone number of the called party.

4. The method of claim 1, wherein said receiving a voice connection request comprises:

receiving a first connection from the caller, wherein said first connection indicates a desire for a voice connection; and

receiving from the caller an identifier associated with the called party.

5. The method of claim 4, wherein said first connection is terminated before said automatically establishing said voice connection.

6. The method of claim 4, wherein said first connection comprises a telephone call from the caller.

7. The method of claim 4, wherein said first connection comprises a signal received through a communication network.

8. The method of claim 4, wherein said first connection comprises an electronic message received from a computing device of the caller.

9. The method of claim 4, wherein said first connection comprises an electronic mail message.

10. The method of claim 4, wherein said first connection comprises an instant message.

11. The method of claim 4, wherein said receiving a first connection comprises receiving a telephone number of the caller.

12. The method of claim 1, further comprising:

notifying the called party of one or more pending voice connections involving the called party, including said first voice connection.

13. The method of claim 12, wherein said determining availability of the called party comprises receiving a response to said notifying.

14. The method of claim 1, wherein said determining availability of the called party comprises applying a set of preferences configured by the called party.

15. The method of claim 1, wherein said determining availability of the called party comprises receiving an availability update of the called party.

16. The method of claim 15, wherein said availability update comprises an electronic communication indicating an availability of the called party for a voice connection with the caller.

17. The method of claim 16, wherein said electronic communication comprises an instant message.

18. The method of claim 16, wherein said electronic communication comprises a telephone signal.

19. The method of claim 16, wherein said electronic communication comprises a telephone call.

20. The method of claim 16, wherein said electronic communication comprises an electronic mail message.

21. The method of claim 16, wherein said electronic communication comprises a communication transmitted from a computing device of the called party.

22. The method of claim 15, wherein said availability update indicates an availability of the called party for a voice connection having a specified condition.

23. The method of claim 22, wherein said specified condition is a priority of said voice connection.

24. The method of claim 22, wherein said specified condition is an identity of another party to said voice connection.

25. The method of claim 22, wherein said specified condition is a nature of said voice connection, wherein said nature is either business or personal.

26. The method of claim 1, wherein said determining availability of the called party comprises determining the availability of the called party for instant messaging.

27. The method of claim 1, wherein said determining availability of the called party comprises determining whether the called party is active within an instant message network.

28. The method of claim 1, further comprising:

determining an availability of the caller for said first voice connection.

29. The method of claim 1, wherein said automatically establishing said first voice connection comprises:

detecting a change in availability of one or more of the caller and the called party.

30. The method of claim 1, wherein said automatically establishing said first voice connection comprises:

directing a call processing unit to initiate said first voice connection between the caller and the called party.

31. The method of claim 30, wherein said call processing unit is selected by a party that will be billed for said voice connection.

32. The method of claim 1, wherein said automatically establishing said first voice connection comprises:

initiating a multi-legged voice connection between the caller and the called party.

33. The method of claim 1, wherein said automatically establishing said first voice connection comprises:

populating one or more caller id fields of connections to one or more of the called party and the caller.

34. The method of claim 33, wherein said populating comprises:

placing an identifier associated with the caller in a first caller id field of a connection to the called party.

35. The method of claim 33, wherein said populating comprises:

placing an identifier associated with the called party in a first caller id field of a connection to the caller.

36. The method of claim 33, wherein said populating comprises:

placing an identifier associated with an automated system establishing the first voice connection in a first caller id field of connections to one or more of the called party and the caller.

37. The method of claim 1, further comprising, prior to said receiving a voice connection request from the caller:

verifying a telephone number associated with the caller.

38. The method of claim 37, wherein said verifying comprises:

receiving from the caller the telephone number for association with the caller;

transmitting to the caller a code for confirming the telephone number;

receiving a verification connection from the telephone number; and

during said verification connection, receiving said code.

39. The method of claim 38, wherein said transmitting comprises sending the code in an electronic mail message to the caller.

40. The method of claim 38, wherein said transmitting comprises sending the code in an instant message to the caller.

41. The method of claim 1, further comprising, prior to said automatically establishing said first voice connection:

verifying a telephone number associated with the called party.

42. The method of claim 1, further comprising:

informing one of the caller and the called party of a fee requested by the other of the caller and the called party.

43. The method of claim 42, wherein said voice connection request comprises a fee requested by the caller.

44. The method of claim 42, further comprising, prior to said informing:

notifying the called party of said voice connection request; and

receiving a response to said notifying, wherein said response comprises a fee requested by the called party.

45. The method of claim 42, wherein preferences established by the called party comprise a requested fee.

46. A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform an automated method of establishing a voice connection between a caller and a called party, the method comprising:

receiving a voice connection request from a caller;

determining availability of a called party for a first voice connection with the caller; and

automatically establishing said first voice connection between the caller and the called party when both the caller and the called party are available.

47. A method of automatically establishing a connection between two parties, comprising:

receiving a first connection from a first party;

receiving from the first party a request for a connection with a second party;

receiving information indicating whether the second party is available for said connection; and

after said first connection is terminated, automatically initiating said connection between the first party and the second party when the first party and the second party are determined to be available for said connection.

48. The method of claim 47, wherein said receiving a first connection comprises receiving a telephone call from the first party.

49. The method of claim 47, wherein said receiving a first connection comprises receiving an electronic message from a computing device operated by the first party.

50. The method of claim 47, wherein said receiving a request for a connection comprises receiving an identifier of the second party.

51. The method of claim 50, wherein said identifier comprises a telephone number associated with the second party.

52. The method of claim 50, wherein said identifier does not comprise a telephone number of the second party.

53. The method of claim 47, wherein said receiving information comprises receiving an availability update from the second party.

54. The method of claim 47, wherein said receiving information comprises querying a communication network serving the second party whether a communication device of the second party is in operation.

55. The method of claim 47, wherein said receiving information comprises receiving an electronic message from a computing device operated by the second party.

56. The method of claim 47, wherein said receiving information comprises receiving a signal from a communication device operated by the second party.

57. The method of claim 47, wherein said receiving information comprises examining a default availability of the second party.

58. The method of claim 47, wherein said initiating said connection comprises signaling a call processor to establish said connection.

59. The method of claim 47, wherein said initiating said connection comprises initiating a multi-legged telephone call including the first party and the second party.

60. The method of claim 47, further comprising notifying the second party of said request.

61. The method of claim 47, further comprising receiving information indicating whether the first party is available for said connection.

62. The method of claim 47, further comprising determining whether the first party is active in an instant message system.

63. The method of claim 47, further comprising configuring default availability rules for one or more of the first party and the second party.

64. The method of claim 63, wherein said configuring comprises receiving default availability input regarding one or more of the first party and the second party.

65. The method of claim 47, wherein said connection is a voice connection.

66. The method of claim 47, further comprising, prior to said receiving from the first party a request for a connection with a second party:

verifying a telephone number associated with the first party.

67. The method of claim 47, further comprising, prior to said automatically initiating said connection:

verifying a telephone number associated with the second party.

68. The method of claim 47, wherein said receiving a request for a connection with a second party comprises receiving notification of a fee charged by the first party in conjunction with a connection with the second party.

69. The method of claim 47, further comprising:

receiving from the second party a fee charged in conjunction with said connection.

70. The method of claim 47, further comprising:

notifying one of the first party and the second party of a fee charged by the other of the first party and the second party in conjunction with said connection.

71. A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of automatically establishing a connection between two parties, the method comprising:

receiving a first connection from a first party;

receiving from the first party a request for a connection with a second party;

receiving information indicating whether the second party is available for said connection; and

after said first connection is terminated, automatically initiating said connection between the first party and the second party when the first party and the second party are determined to be available for said connection.

72. An apparatus for establishing a voice connection between two parties, comprising:

means for receiving from a first party a request for a voice connection with a second party, wherein said request comprises an identifier of the second party;

availability determination means for determining a dynamic availability of one or more of the first party and the second party; and

connection means for establishing said voice connection between the first party and the second party.

73. A system for automatically establishing a voice connection between two parties based on their availability, comprising:

a server configured to receive a call request from a first user, wherein said call request comprises an identifier of a second user;

an availability determination module configured to automatically determine an availability of the second user for said requested call with the first user; and

a connection to a call processor configured to establish said call between the first user and the second user;

wherein said server signals the call processor to establish said call when both the first user and the second user are determined to be available.

74. The system of claim 73, further comprising:

an interface server configured to execute a user interface to facilitate a connection with a user.

75. The system of claim 74, wherein said server comprises said interface server.

76. The system of claim 73, wherein said availability determination module is configured to receive availability updates from one or more of the first user and the second user.

77. The system of claim 76, wherein an availability update comprises an electronic communication indicating whether a user is available for a call.

78. The system of claim 77, wherein said electronic communication comprises a communication from a computing device operated by the user.

79. The system of claim 77, wherein said electronic communication comprises a communication from a communication device operated by the user.

80. The system of claim 77, wherein said electronic communication comprises a communication from an instant message system used by the user.

81. The system of claim 77, wherein said electronic communication comprises one or more of:

an instant message, an electronic mail message and a telephone call.

82. The system of claim 73, further comprising the call processor.

83. The system of claim 73, further comprising a connection notifier configured to notify one or more of the first user and the second user, prior to establishment of said call.

84. The system of claim 73, further comprising a fee notifier configured to notify one of the first user and the second user of a fee requested by the other of the first user and the first user for participating in said call.

85. A system for establishing a call between two parties, comprising:

a server configured to receive a call request from a first user, wherein said call request comprises an identifier of a second user;

a connection with a call processor configured to establish said requested call between the first user and the second user; and

a pre-connection notifier configured to notify one or more of the first user and the second user prior to establishment of said requested call.

86. The system of claim 85, further comprising:

an availability determination module configured to determine an availability of the second user for said requested call with the first user.