Method and system for processing return to sender mailpieces, notifying sender of addressee changes and charging sender for processing of return to sender mailpieces

• US 20030114955A1
• Filed: 12/17/2001
• Published: 06/19/2003
• Est. Priority Date: 12/17/2001
• Status: Abandoned Application

• Current Assignee: Pitney Bowes Incorporated (Böwe Systec AG)
• Original Assignee: Pitney Bowes Incorporated (Böwe Systec AG)
• Inventors: Daniels, Edward P. Jr.
• Application Number:
  US10/022,975
• Publication Number:
  US 20030114955A1
• Time in Patent Office: Days
• US Class Current: 700/224
• CPC Class Codes: B07C 3/00 Sorting according to destination collating the pages of a book B42C1/00
• CPC Class Codes: G07B 17/00435 Details specific to central, non-customer apparatus, e.g. servers at post office or vendor
• CPC Class Codes: G07B 2017/00443 Verification of mailpieces, e.g. by checking databases
• CPC Class Codes: G07B 2017/00451 Address hygiene, i.e. checking and correcting addresses to be printed on mail pieces using address databases

Abstract

An embodiment of the system of the present invention comprises a mailpiece sorting apparatus, a label printer, a graphical user interface, address cleansing database, corrected address database, sender computer system, sender database and a web server for interconnecting several components of the system. The system provides a closed loop solution for reducing potential return to sender outgoing mailpieces prepared by a sender that is receiving incoming sorting incoming mailpieces sorted by the incoming mailpiece sorting apparatus. The system includes user screens including data input screens and report screens. Because of the significant expense in processing return to sender mailpieces the system of the present invention tracks and calculate statistical information and cost information regarding the return to sender mailpieces so that the sender can be charged for the cost of sorting return to sender mailpieces.

Claims

1. A system for sorting incoming mailpieces and processing address changes comprising:

a mailpiece sorting apparatus for sorting incoming mailpieces and determining whether a mailpiece is a return to sender mailpiece by reading information from the mailpiece;

an input station for inputting information for an addressee and a sender of the return to sender mailpiece, the input station operatively coupled to the mailpiece sorting apparatus and configured to update addressee information for the addressee of the return to sender mailpiece;

an address cleansing database operatively coupled to the mailpiece sorting apparatus for providing updated address information for the addressee of the return to sender mailpiece; and

a corrected address database for storing updated address information for the addressee of the return to sender mailpiece, the corrected address information database for providing corrected address information for the addressee of subsequent return to sender mailpieces prior to requesting updated addressee information from the address cleansing database.

2. The apparatus as claimed in claim 1 further comprising:

a web server for operatively coupling the address cleansing database and the corrected address database to the mailpiece sorting apparatus.

3. The apparatus as claimed in claim 1 further comprising:

a return to sender database for storing addressee information that was input from the return to sender mailpiece at the input station, the addressee information stored in association with sender information that was input from the mailpiece at the input station.

4. The apparatus as claimed in claim 3 further comprising:

a counter, the counter increments each time the addressee of the return to sender mailpiece is input at the input station, the increment is stored in association with the sender of the mailpiece, whereby if more than one sender receives return to sender mailpieces for a same addressee a separate count is stored for each sender.

5. The apparatus as claimed in claim 4 further comprising:

a graphical user interface displayed at the input station of the mailpiece sorting apparatus, the graphical user interface comprising addressee and sender input fields, a search corrected address databases icon and a search address cleansing database icon.

6. The apparatus as claimed in claim 1 further comprising:

a label printer operatively coupled to the mailpiece sorting apparatus, the label printer for printing a label with addressee information obtained from the corrected address database or the address cleansing database, the label for placing on the return to sender mailpiece to assist in subsequent delivery of the mailpiece to an addressee contained in the addressee information printed on the label.

7. The apparatus as claimed in claim 1 further comprising:

a sender database operatively coupled to the mailpiece sorting apparatus, the sender database for receiving updated addressee information, whereby a sender can use the updated addressee information on subsequent mailpieces sent to the addressee.

8. A method of processing incoming mailpieces and address changes, the method comprising the steps of:

a. sorting incoming mailpieces with a mailpiece sorting apparatus and determining whether a mailpiece is a return to sender mailpiece by reading information from the mailpiece;

b. inputting information for an addressee and a sender of the return to sender mailpiece at an input station, the input station operatively coupled to the mailpiece sorting apparatus;

c. requesting updated address information for the addressee of the return to sender mailpiece from a corrected address database; and

d. requesting updated address information for the addressee of the return to sender mailpiece from the address-cleansing database if updated address information is not available from the corrected address database.

9. The method as claimed in claim 8 further comprising the step of:

e. storing address information that was input for the addressee and the sender of the return to sender mailpiece at the input station, the address information for the addressee stored in association with the sender.

10. The method as claimed in claim 9 further comprising the step of:

f. incrementing a counter each time the addressee of the return to sender mailpiece is input at the input station, the increment is stored in association with the sender of the mailpiece.

11. The method as claimed in claim 8 further comprising the step of:

e. printing a label with addressee information obtained from the corrected address database or the address cleansing database and placing the label on the return to sender mailpiece to assist in subsequent delivery of the mailpiece to an addressee contained in the addressee information printed on the label.

12. The method as claimed in claim 11 further comprising the step of:

f. calculating a cost of processing the return to sender mailpiece using the increment stored in association with the sender of the mailpiece and a cost per mailpiece.

13. The method as claimed in claim 8 further comprising the step of:

e. updating a sender database with updated addressee information, whereby a sender can use the updated addressee information on subsequent mailpieces sent to the addressee.

14. A method of processing incoming mailpieces and address changes, the method comprising the steps of:

a. sorting incoming mailpieces with a mailpiece sorting apparatus and determining whether a mailpiece is a return to sender mailpiece by reading information from the mailpiece;

b. inputting information for an addressee and a sender of the return to sender mailpiece at an input station, the input station operatively coupled to the mailpiece sorting apparatus;

c. requesting updated address information for the addressee of the return to sender mailpiece from a corrected address database;

d. requesting updated address information for the addressee of the return to sender mailpiece from the address-cleansing database if updated address information is not available from the corrected address database;

e. storing address information that was input for the addressee and the sender of the return to sender mailpiece at the input station, the address information for the addressee stored in association with the sender;

f. incrementing a counter each time the addressee of the return to sender mailpiece is input at the input station, the increment is stored in association with the sender of the mailpiece;

g. printing a label with addressee information obtained from the corrected address database or the address cleansing database and placing the label on the return to sender mailpiece to assist in subsequent delivery of the mailpiece to an addressee contained in the addressee information printed on the label;

h. calculating a cost of processing the return to sender mailpiece using the increment stored in association with the sender of the mailpiece and a cost per mailpiece; and

i. updating a sender database with updated addressee information, whereby a sender can use the updated addressee information on subsequent mailpieces sent to the addressee.