System and method for analyzing business events

• US 20030115078A1
• Filed: 07/05/2002
• Published: 06/19/2003
• Est. Priority Date: 07/05/2001
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.), Computer Associates Think Inc. (Broadcom, Inc.)
• Original Assignee: Computer Associates Think Inc. (Broadcom, Inc.)
• Inventors: Young, Alan
• Granted Patent: US 7,765,557 B2
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

A system for analyzing business events is provided. The system includes a reactive event processing module, a proactive event processing module and a predictive event processing module. The reactive, proactive and predictive processing modules are each operative to receive and initiate an process associated with a respective type of business event. The system further includes an event delivery module. The event delivery module is operative to deliver the business events to the reactive event processing module, the proactive event processing module and the predictive event processing module.

Claims

1. A system for analyzing business events, comprising:

a reactive event processing module operative to receive a first business event and initiate a reactive process associated with the first business event;

a proactive event processing module operative to receive a second business event and initiate a proactive process associated with the second business event;

a predictive event processing module operative to receive a third business event and initiate a predictive process associated with the third business event; and

an event delivery module operative to deliver the business events to the reactive event processing module, the proactive event processing module and the predictive event processing module.

2. The system of claim 1 wherein the reactive processing module includes logic for initiating an e-mail message related to the first business event.

3. The system of claim 1 wherein the reactive processing module includes logic for directing a database to be updated based on the first business event.

4. The system of claim 1 wherein the reactive processing module includes logic for generating a workflow trigger based on the first business event.

5. The system of claim 1 wherein the reactive processing module includes logic for generating a consultation trigger based on the first business event for transmission to the proactive processing module.

6. The system of claim 1 wherein the reactive processing module includes logic for generating a consultation trigger based on the first business event for transmission to the predictive processing module.

7. The system of claim 1 wherein the reactive processing module includes logic for receiving and processing a consultation trigger.

8. The system of claim 1 wherein the proactive processing module includes logic for correlating business data based on the second business event.

9. The system of claim 1 wherein the proactive processing module includes logic for drawing an inference based on the second business event.

10. The system of claim 1 wherein the proactive processing module includes logic for communicating with a knowledge-based application.

11. The system of claim 1 wherein the proactive processing module includes logic for generating a consultation trigger based on the second business event for transmission to the reactive processing module.

12. The system of claim 1 wherein the proactive processing module includes logic for generating a consultation trigger based on the second business event for transmission to the predictive processing module.

13. The system of claim 1 wherein the proactive processing module includes logic for receiving and processing a consultation trigger.

14. The system of claim 1 wherein the predictive processing module includes logic for analyzing patterns.

15. The system of claim 1 wherein the predictive processing module employs a neural network to process the third business event.

16. The system of claim 1 wherein the predictive processing module employs a neural agent to process the third business event.

17. The system of claim 1 wherein the predictive processing module includes logic for generating a consultation trigger based on the third business event for transmission to the reactive processing module.

18. The system of claim 1 wherein the predictive processing module includes logic for generating a consultation trigger based on the third business event for transmission to the proactive processing module.

19. The system of claim 1 wherein the predictive processing module includes logic for receiving and processing a consultation trigger.