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System and method of routing, scheduling, and monitoring a workforce

  • US 20030115088A1
  • Filed: 12/18/2001
  • Published: 06/19/2003
  • Est. Priority Date: 12/18/2001
  • Status: Abandoned Application
First Claim
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1. A system of workforce optimization comprising:

  • a task module for generating a plurality of tasks from a plurality of requests from a plurality of suppliers, wherein the tasks are to be performed at retail stores;

    a prioritizing module for prioritizing the tasks, wherein the tasks are prioritized according to a status of the assigned tasks and a plurality of factors;

    a routing module for assigning one of the prioritized tasks to a member of the workforce; and

    a client for rendering the assigned task to the assigned member and collecting the status of the task from the member.

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