Apparatus and method for online advice customer relationship management
First Claim
1. A method comprising:
- determining a service provider ID code;
generating a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code; and
displaying the listing of service seekers, via a customer display screen, to enable relationship management of the listed service seekers.
36 Assignments
0 Petitions
Accused Products
Abstract
An apparatus and method for online advice customer relationship management are described. The method includes the determination of a service provider ID code from a requesting service provider. Once a service provider ID code is determined, a list of service seekers that have received advice regarding a field of service from a service provider corresponding to the service provider ID code is generated. Once generated, the listing of service seekers is displayed via a customer management screen. As such, system administrators, as well as the service providers themselves, may view listings of service seekers in order to provide relationship management of the service seekers, such as for example, providing incentives to service seekers for follow-up advice, as well as blocking undesired service seekers from further contact with the service provider.
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Citations
34 Claims
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1. A method comprising:
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determining a service provider ID code;
generating a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code; and
displaying the listing of service seekers, via a customer display screen, to enable relationship management of the listed service seekers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer readable storage medium including program instructions that direct a computer to function in a specified manner when executed by a processor, the program instructions comprising:
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determining a service provider ID code;
generating a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code; and
displaying the listing of service seekers, via a customer management display screen, to enable relationship management of the listed service seeker. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method comprising:
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accessing, by a service provider, a customer management interface of a service provider system;
receiving a customer management screen listing one or more service seekers having received advice communication regarding a field of service from the service provider; and
viewing a listing of service seekers processed according to one or more customer management processing command, provided via the customer management screen and selected by the service provider. - View Dependent Claims (22, 23, 24, 25)
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26. A computer readable storage including program instructions that direct a computer to function in a specified manner when executed by a processor, the program instructions comprising:
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accessing, by a service provider, a customer management interface of a service provider system;
receiving a customer management screen listing one or more service seekers having received advice communication regarding a field of service from the service provider; and
viewing a listing of service seekers processed according to one or more customer relationship processing command, provided via the customer management display screen and selected by the service provider. - View Dependent Claims (27, 28, 29, 30)
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31. An online advice customer relationship management system, comprising:
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a processor having circuitry to execute instructions;
a customer management interface coupled to the processor, the customer management interface to receive access request from one or more service providers of the system, and to display one or more customer management screens in response to one or more service providers;
a service seeker transaction database including a transaction record for each service seeker having received advice regarding a field of service from a service provider of the system; and
a storage device coupled to the processor, having sequences of instructions stored therein, which when executed by the processor cause the processor to;
determine a service provider ID code, generate a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code, and display the listing of service seekers, via a customer management screen, to enable relationship management of the listed service seekers. - View Dependent Claims (32, 33, 34)
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Specification